Front Office Coordinator

SCP ENT & Allergy Services, LLC in; Bardstown (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization in Bardstown seeks a Front Office Coordinator to manage patient interactions and support clinical staff. This role involves scheduling appointments, maintaining patient records, and ensuring a welcoming environment. Candidates should excel in customer service and communication, with a focus on operational efficiency and patient care.

Benefits

Comprehensive Health Benefits

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Paid Time Off (PTO)

Employee Assistance Program (EAP)

401(K) Match

Qualifications

• First point of contact for patients and visitors.
• Manage patient information and appointment scheduling.

Responsibilities

• Greet and check-in patients professionally.
• Collect and verify patient information.
• Process patient payments and handle billing inquiries.

Skills

Customer Service

Communication

Job description

Front Office Coordinator (Administrative)

Advanced ENT & Allergy, an affiliate of SENTA Partners, is a long-standing member of the Louisville and Southern Indiana healthcare community, provides a highly coordinated and comprehensive delivery of head and neck care.
SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary
The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

Greet and check-in patients in a friendly and professional manner.
Manage patient appointment scheduling, including rescheduling and cancellations.
Answer incoming phone calls, respond to inquiries, and direct calls as needed.
Collect and verify patient information, including insurance details and demographics.
Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
Process patient payments, handle billing inquiries, and provide receipts for transactions.
Coordinate communication between the front office, clinical staff, and physicians.
Monitor and maintain the cleanliness and organization of the front office area.
Assist patients with completing required forms and paperwork.
Manage office supplies, ensuring availability for front office operations.
Handle patient concerns or complaints with empathy and escalate issues when necessary.
Support the administrative needs of the practice, including data entry, filing, and correspondence.
Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer:

Comprehensive Health Benefits (Medical, Dental, and Vision)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short & Long Term Disability
Holidays & Paid Time Off (PTO)
Employee Assistance Program (EAP)
Retirement Contribution Program - 401(K) Match