Front Office Coordinator

SCP ENT & Allergy Services, LLC in; New Albany (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a Front Office Coordinator to be the welcoming face of the practice. This role is crucial for ensuring smooth operations, managing patient interactions, and supporting clinical staff. The ideal candidate will excel in customer service, appointment scheduling, and maintaining patient records. Join a collaborative team dedicated to improving patient care and operational efficiency in a supportive work environment. Enjoy comprehensive health benefits, paid time off, and a retirement contribution program as part of your rewarding career.

Benefits

Comprehensive Health Benefits

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability

Holidays & Paid Time Off (PTO)

Employee Assistance Program (EAP)

401(K) Match

Qualifications

• Excellent communication and interpersonal skills are essential.
• Experience in a medical office setting is preferred.

Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling and maintain records.

Skills

Customer Service

Appointment Scheduling

Data Entry

HIPAA Compliance

Education

High School Diploma

Associate's Degree in Administration

Tools

Practice Management System

Job description

Front Office Coordinator (Administrative)

Advanced ENT & Allergy, an affiliate of SENTA Partners, is a long-standing member of the Louisville and Southern Indiana healthcare community, providing a highly coordinated and comprehensive delivery of head and neck care.

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people breathe better, hear better, live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

1. Greet and check-in patients in a friendly and professional manner.
2. Manage patient appointment scheduling, including rescheduling and cancellations.
3. Answer incoming phone calls, respond to inquiries, and direct calls as needed.
4. Collect and verify patient information, including insurance details and demographics.
5. Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
6. Process patient payments, handle billing inquiries, and provide receipts for transactions.
7. Coordinate communication between the front office, clinical staff, and physicians.
8. Monitor and maintain the cleanliness and organization of the front office area.
9. Assist patients with completing required forms and paperwork.
10. Manage office supplies, ensuring availability for front office operations.
11. Handle patient concerns or complaints with empathy and escalate issues when necessary.
12. Support the administrative needs of the practice, including data entry, filing, and correspondence.
13. Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer:

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match