Front Office Coordinator

SCP ENT & Allergy Services, LLC in; Louisville (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare practice is looking for a Front Office Coordinator to join their dedicated team. This role is essential in providing a welcoming first impression to patients and ensuring smooth operations at the front desk. The ideal candidate will possess outstanding customer service skills, a friendly demeanor, and the ability to handle various administrative tasks. With a commitment to patient-centered care, this position offers a unique opportunity to contribute to a growing practice that values innovation and collaboration. Join a supportive environment that fosters professional growth and career advancement while making a meaningful impact in the healthcare community.

Benefits

Competitive Compensation

Comprehensive Benefits

Opportunities for Career Advancement

Supportive Work Environment

Qualifications

• High School Diploma required; experience in customer service and communication is essential.
• Medical terminology and insurance knowledge preferred for better patient interaction.

Responsibilities

• Greet patients and assist with check-in and scheduling appointments.
• Collect co-payments and verify insurance information for patient records.

Skills

Customer Service Skills

Communication Skills

Computer Skills

Medical Terminology

Insurance Experience

Education

High School Diploma or equivalent

Tools

EMR System

Job description

Front Office Coordinator (Administrative)

Advanced ENT & Allergy, a long-standing member of the Louisville and Southern Indiana healthcare community, is seeking to add an experienced and knowledgeable Front Office Coordinator to their Team. As a growing mid-size practice, our company is large enough to have solid processes in place, but still maintains the small-office feel. A recent partnership with Southern Ear, Nose, Throat and Allergy (SENTA) physicians, a leading community of physician-led and patient focused practices, has brought additional growth opportunities to our team. Advanced ENT & Allergy is a busy practice providing a full spectrum of ENT care as well as a full complement of head and neck surgery. Our 13 Otolaryngologists and 2 Board-Certified Allergists utilize the latest technology, research and patient care techniques to create a top tier patient experience.

We are seeking a professional, patient-centered individual with excellent verbal communication skills who enjoys working as part of a team. Candidates must be able to work full-time, Monday - Friday. This is a first-shift position; start times may be as early as 7:15 am and end times will vary based upon the patient schedule. Our Front Office Coordinators are an integral part of our patient care, often being the first touch in the patient care process. A smiling face, empathy, and a dedication to providing amazing customer service are a requirement!

The position is located at our office located at 2944 Breckenridge Lane (Louisville). Travel is required to our other office locations on an as needed basis.

What you will do / Job Responsibilities:

1. Greet patients upon arrival for check-in.
2. Collect co-payments and co-insurance.
3. Answer calls in a friendly professional manner.
4. Verify all demographic information including insurance verification.
5. Check out and schedule follow up appointments when necessary.
6. Plus additional responsibilities.

What we're looking for / Requirements:

1. High School Diploma or equivalent.
2. Outstanding customer service skills required.
3. Excellent communication, grammar, and computer skills required.
4. Medical terminology and insurance experience preferred.
5. Experience using an EMR system is a plus.
6. Willing to travel.

Why SENTA Partners?

At SENTA Partners, we value our employees and are committed to fostering a culture of growth, innovation, and collaboration. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive and dynamic work environment.

Equal Opportunity Employer:

SENTA Partners is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.