Front Office Controller Lead - Drive Room Revenue

Hyatt Regency; Jacksonville (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Free & Discounted Room Rates

Paid Vacation

Sick Days

New Child leave

Free Meal

Tuition Reimbursement

Employee Stock Purchase Plan

Global Career Opportunities & Growth

Great Company Culture

Job summary

Hyatt Regency Jacksonville is seeking a Front Office Controller Lead to optimize room inventory, block assignments for groups, and guide the Front Office team. You will coach staff and drive inventory analysis to improve guest fulfillment and promotions, positioning you to advance into hotel management.

The role emphasizes leadership, with a focus on accurate reporting and inventory control, while maintaining exceptional guest service.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of Front Office Operations within a hotel.

Responsibilities

• Lead in room inventory management to maximize selling opportunities at the Front Office.
• Assign room blocks for groups and guest preferences.
• Assist Front Office Agents by managing inventory and analyzing reports.

Skills

Customer focus

Verbal and written communication

Front Office Operations

Job description

Hyatt Regency Jacksonville is seeking a Front Office Controller Lead to optimize room inventory, block assignments for groups, and guide the Front Office team. You will coach staff and drive inventory analysis to improve guest fulfillment and promotions, positioning you to advance into hotel management.

The role emphasizes leadership, with a focus on accurate reporting and inventory control, while maintaining exceptional guest service.