Front Office Concierge — Patient Experience Coordinator

Ageless-Men; Orem (UT); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Short-term disability

401(k)

Tuition reimbursement

Employee discounts

Career growth opportunities

Team environment

Job summary

Ageless Men's Health in Orem, UT is seeking a Patient Coordinator to manage front desk operations, greet patients, schedule appointments, and verify insurance. This full-time role offers a Monday–Friday daytime schedule with no nights or weekends, and includes benefits such as health insurance and PTO.

You will build patient relationships, collect payments, and help ensure HIPAA-compliant, smooth clinic flow. Join a national leader focused on men's health and wellness.

Qualifications

• 1–3 years of experience in a medical office or healthcare setting.
• Strong customer service and communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Experience with insurance verification and scheduling.
• Comfortable using scheduling or EMR software.
• Interest in men's health is a plus.

Responsibilities

• Serve as the first and last point of contact for every patient visit.
• Greet patients and manage check-in/check-out for scheduled and walk-in appointments.
• Answer phones, schedule appointments, and provide exceptional customer service.
• Verify insurance coverage, collect copays and payments, and maintain accurate patient information.
• Follow up on inbound leads, reactivate inactive patients, and support patient retention initiatives.
• Build strong relationships with patients by providing personalized, concierge-level service.
• Maintain an organized, welcoming lobby and front office environment.
• Support daily clinic operations while ensuring HIPAA compliance and an efficient patient experience.

Skills

Customer service

Scheduling

Insurance verification

EMR software

Communication

Organization

Multitasking

Lead follow-up

Tools

EMR software

Job description

Ageless Men's Health in Orem, UT is seeking a Patient Coordinator to manage front desk operations, greet patients, schedule appointments, and verify insurance. This full-time role offers a Monday–Friday daytime schedule with no nights or weekends, and includes benefits such as health insurance and PTO.

You will build patient relationships, collect payments, and help ensure HIPAA-compliant, smooth clinic flow. Join a national leader focused on men's health and wellness.