Front Desk Patient Experience Coordinator

Reborn Pelvic Health & Wellness, LLC; South Jordan (UT); On-site; USD 23,000 - 29,000; Full time

Job summary

Reborn Pelvic Health & Wellness, LLC is seeking a full-time Front Desk Patient Care Coordinator to support patient experience across our Lehi and Provo clinics. You will manage front desk operations, coordinate patient care, and drive efficient scheduling and communications to ensure outstanding service.

The role emphasizes empathy, organization, and proactive problem solving in a fast-paced healthcare setting, with a focus on building lasting patient relationships.

Qualifications

• Bachelor's or Master's degree preferred.
• 1+ year of physical therapy office or office manager experience; interest in pelvic health.
• English speaking preferred.
• Ability to manage patient care duties.
• Compassionate, patient-focused and organized in a fast-paced setting.
• Detail-oriented with strong delegation skills.

Responsibilities

• Manage the inbound calls, texts, and emails from patients wanting to book appointments.
• Communicate the value of our services in person and on the phone.
• Handle price/money objections.
• Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone.
• Provide an exceptional waiting room environment for our patients.
• Ensure people show up excited for their first appointment after scheduling and follow-ups.
• Communicate with patients before, during, and after appointments to ensure satisfaction.
• Ensure invoices are paid on time and routed to the appropriate person when needed.
• Organize and plan all schedules – maximizing efficiency and revenue.
• Foster deep relationships with patients to support high NPS.
• Develop and regularly update the procedures library.

Skills

Empathetic communication

Phone etiquette

Patient onboarding

Organization

Attention to detail

Proactivity

Relationship building

Education

Bachelor's or Master's degree

Job description

Reborn Pelvic Health & Wellness, LLC is seeking a full-time Front Desk Patient Care Coordinator to support patient experience across our Lehi and Provo clinics. You will manage front desk operations, coordinate patient care, and drive efficient scheduling and communications to ensure outstanding service.

The role emphasizes empathy, organization, and proactive problem solving in a fast-paced healthcare setting, with a focus on building lasting patient relationships.