Front Office & Concierge Leader - Luxury Resort

Hotel Terra Jackson Hole; Jackson (WY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Benefits Package

401(k)

Flexible Schedules

Fitness Center Access

Bus Pass

Employee Shift Meal

Spas Discounts

Restaurant & Bar Discounts

Retail Store Discounts

Noble House Hotels & Resorts Discounts

Ski Pass Discounts

Shared Ski Pass

Ski-in/Ski-out

Ski Storage

Job summary

Hotel Terra Jackson Hole, nestled at the base of Jackson Hole Mountain Resort, seeks a Front Office Manager to lead Front Office and Concierge operations in a luxury, guest-focused environment.

You will oversee check-in/check-out, reservations and activities, while maintaining high service standards and fostering teamwork across the department. Strong leadership and a passion for hospitality are essential.

Qualifications

• Two years of experience in a similar size hotel (132 rooms) and leading a team of 12.
• Keen sense for hiring, training and coaching great people.
• Dependable, organized with a positive, can-do mindset.
• Able to take ownership of tasks and feedback to grow.

Responsibilities

• Oversee Front Office and Concierge departments and maintain high service standards.
• Assist in check-in/check-out, reservations and guest activities.
• Communicate with guests in a professional, courteous, and helpful manner.
• Manage teams to maximize guest experience and achieve daily objectives.

Skills

Leadership

Hiring & Training

Organization

Accountability

Job description

Hotel Terra Jackson Hole, nestled at the base of Jackson Hole Mountain Resort, seeks a Front Office Manager to lead Front Office and Concierge operations in a luxury, guest-focused environment.

You will oversee check-in/check-out, reservations and activities, while maintaining high service standards and fostering teamwork across the department. Strong leadership and a passion for hospitality are essential.