Lead Concierge & Guest Experience Supervisor

Hotel Terra Jackson Hole; Jackson (WY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Medical Benefits Package

401(k)

Complimentary Fitness Center Access

Employee Shift Meal

Discounts at Spas, Restaurant, and Retail Stores

Discounts on Noble House Hotels & Resorts Room Rates

Discounts on Ski Passes

Onsite Ski-in, Ski-out, and Ski Storage

Job summary

Hotel Terra Jackson Hole in Wyoming seeks a Concierge Supervisor to oversee the Concierge staff and manage local vendor relationships. The role involves providing training, maintaining efficient desk operations, and ensuring a high level of customer service. Ideal candidates will have knowledge of area attractions and a reliable, positive attitude. The position offers competitive wages, medical benefits, and various discounts. This role is crucial in enhancing guest experiences at our 4-diamond hotel.

Qualifications

• Extensive knowledge of local businesses, area attractions, and community events.
• Eager to learn and take pride in your work.
• Reliable, flexible mindset, and a positive attitude.
• Prior administrative experience.

Responsibilities

• Supervises the Concierge Staff under the Front Office Manager.
• Maintains correspondence with local vendors.
• Provides training and handles day-to-day activities of the Concierge Desk.

Skills

Knowledge of local businesses

Administrative experience

Positive mindset

Job description

Hotel Terra Jackson Hole in Wyoming seeks a Concierge Supervisor to oversee the Concierge staff and manage local vendor relationships. The role involves providing training, maintaining efficient desk operations, and ensuring a high level of customer service. Ideal candidates will have knowledge of area attractions and a reliable, positive attitude. The position offers competitive wages, medical benefits, and various discounts. This role is crucial in enhancing guest experiences at our 4-diamond hotel.