Front Office Clinic Assistant - TP141792

UC San Diego Health; San Diego (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

UC San Diego Health's Temporary Employment Services seeks a Front Office Clinic Assistant to support Medical Center Operations onsite in La Jolla. The assignment lasts 5-6 months with M-F 8:30am-5pm (flexible to 7:30am-4pm).

Compensation ranges from $26.73 to $31.02 per hour, with eligibility for medical benefits and paid time off. Under LVN supervision, duties include patient check-in, appointment scheduling, call screening, triaging, EPIC Cadence use, insurance coordination, and study-patient

Qualifications

• Two+ years of experience with EPIC Cadence.
• Excellent record of punctuality and attendance.
• Experience performing patient administrative duties: check-in, scheduling, call screening, triaging.
• Familiar with healthcare insurance providers (Medicare, MediCal, HMO, PPO, private, cash).
• Experience online EPIC patient registration and medical records.
• Experience coordinating and scheduling study patients.
• General office functions and cash handling experience.
• Strong customer and visitor service to promote a welcoming clinic.
• Strong organizational and collaborative skills; able to take direction.

Responsibilities

• Check in patients, schedule appointments, screen calls, and triage patients.
• Coordinate and schedule study patients.
• Ensure accurate EPIC patient registration and medical records for appointments.
• Promote a welcoming and pleasant clinic environment with excellent service.
• Perform general office functions and file patient documents timely.
• Reconcile end-of-day cash handling.
• Prepare staff meeting materials and assist with logistics.
• Take direction from the Clinic Director in the absence of leadership.

Skills

Customer service

Organizational skills

Collaboration

Take direction

Punctuality

Tools

EPIC Cadence

Job description

Position available through UCSD Temporary Employment Services (TES). Employment through TES is an excellent way to gain valuable UCSD experience and get your foot in the door for career positions. TES employment includes medical coverage, paid vacation & sick time, paid holidays, as well as training and development opportunities!

ASSIGNMENT DETAILS

TES is looking for a Front Office Clinic Assistant to support Medical Center Operations.

Duration: This assignment is anticipated to last 5-6 months.

Compensation and Benefits: $26.73-$31.02/hour. Eligible for Mid-level Medical Benefits, Vacation, Sick, and Holiday pay.

Work Schedule: M-F 8:30am-5pm (with flexibility for 7:30am-4pm)

Location: 100% onsite in La Jolla.

DESCRIPTION

Under direction of the LVN Supervisor, the Front Office Clinic Assistant performs the duties related to patient administrative services. Duties include: checking in patients, scheduling appointments, screening telephone calls, and triaging patients to appropriate physicians. Familiar with a wide variety of healthcare insurance providers (Medicare, MediCal, HMO, PPO, private providers, and cash pays).

Responsible for coordinating and scheduling study patients. Responsible for ensuring accuracy in medical record preparation, online EPIC patient registration, and facilitating patient appointment scheduling and dispositions. Responsible for promoting a welcoming and pleasant experience by exhibiting superior visitor and patient services. Perform general office functions and ensure patient documents are filed appropriately and timely. Reconcile end of day cash handling. Ensure medical records and files are maintained and available for appointments. In collaboration with the LVN Supervisor and Clinic Director, prepare materials for staff meetings and assist with logistics. Take direction from the Clinic Director in the absence of immediate supervisor.

QUALIFICATIONS

• At least two (2) years of experience with EPIC Cadence.
• Must have an excellent record of punctuality and attendance.
• Demonstrated experience performing patient administrative duties, including patient check-in, appointment scheduling, call screening, and patient triaging.
• Knowledge of and familiarity with a wide variety of healthcare insurance providers (Medicare, MediCal, HMO, PPO, private providers, and cash pays).
• Experience with online EPIC patient registration, medical record preparation, and maintaining patient files for appointments.
• Experience coordinating and scheduling study patients.
• Ability to perform general office functions, file patient documents appropriately and in a timely manner, and reconcile end-of-day cash handling.
• Excellent customer and visitor service skills to promote a welcoming and pleasant clinic environment.
• Strong organizational and collaborative skills to assist with staff meeting materials and logistics.
• Ability to take direction from leadership and work under general supervision.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $55,812 - $79,093 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $26.73 - $37.88

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).