Front Office/Case Manager - Healthcare

Sustainable Talent; Plantation (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Performance-based bonuses

Health insurance

Retirement plan with employer match

Paid time off

Employee discounts

Structured training

Job summary

Sustainable Talent is looking for a dual-role team member who can manage both front office operations and patient case management at Markson Chiropractic & Medical in Plantation, Florida. The position involves greeting patients, handling scheduling, and managing treatment plans with attention to detail.

The ideal candidate will be career-minded, detail-oriented, and organized under pressure, with opportunities for performance-based bonuses and structured training.

Qualifications

• Experience in a healthcare or medical office environment is preferred.
• Experience in patient case management or coordination is a strong plus.
• Experience in an integrated chiropractic/medical practice is advantageous.

Responsibilities

• Manage front office operations including patient greetings and scheduling.
• Coordinate patient care plans through the integrated medical model.

Skills

Attention to detail

Strong communication skills

Organizational skills

Ability to handle multiple priorities

EHR system familiarity

Bilingual English/Spanish

Job description

One Role, Two Responsibilities

Markson Chiropractic & Medical has served the South Florida community for more than 30 years as a multidisciplinary practice combining chiropractic, rehabilitation, and medical care under one roof.

We’re hiring for a dual role at the center of our practice. Most of your day, you’ll run our front office — the first face patients see and the engine that keeps the practice moving. Alongside that, you’ll serve as apatient case manager, owning patient care plans within our integrated medical model from first visit through discharge. Full training in our case management system is provided — what we can’t train is the attention to detail and follow-through this role demands.

This is a position for someone career-minded who wants more responsibility than a typical reception job offers, in a practice where doing both well gets noticed and rewarded.

Front Office Coordination (the larger share of your day)

• Greet patients and visitors with professionalism and warmth
• Manage multi-line phones, scheduling, and check-in/check-out
• Verify insurance benefits and collect patient payments accurately
• Maintain precise, complete patient records and intake documentation
• Support smooth patient flow and communication between departments

Patient Case Management (training provided)

• Manage patient care plans from start to finish within our integrated care model
• Monitor treatment plan compliance; follow up on missed visits and schedule re-exams
• Coordinate care and communication between chiropractic, rehab, and medical providers
• Conduct patient financial consultations and set up payment arrangements
• Keep case documentation complete, accurate, and audit-ready

Who Thrives Here

• Detail-obsessed: You catch the errors others miss, and incomplete paperwork genuinely bothers you
• Career-minded: You’re looking for a long-term home with growth, not a stopover
• Organized under pressure: You can run a busy front desk and active case files without dropping either
• A clear communicator: Comfortable explaining care plans, schedules, and finances to patients
• Tech-comfortable and quick to master new systems (EHR experience a plus)
• Healthcare or medical office experience preferred; case management or patient coordination experience a strong plus
• Experience in an integrated chiropractic/medical practice a strong plus
• Bilingual English/Spanish is a plus

What We Offer

• Performance-based bonus opportunities
• Health insurance and retirement plan with employer match
• Paid time off and employee discounts
• Structured training in our patient case management model
• A defined growth path within the practice

As set forth in Sustainable Talent’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.