Front Office Associate - Surgical

Connecticut, LLC; Hamden (CT); On-site; USD 29,000 - 32,000; Full time

Job summary

PACT MSO is seeking a Front Office Associate to float between Hamden and Ansonia, CT. The role runs Monday–Friday, 8:30am–5:00pm, with some overtime. You will greet patients, register them, schedule appointments, process checkouts, collect co-pays, and enter data into the EHR.

Experience in a surgical medical office is preferred and a friendly, professional demeanor is essential for delivering excellent patient service.

Qualifications

• 1 year of office experience.
• High School or GED required.
• Surgical medical office experience preferred.

Responsibilities

• Greet patients, visitors, vendors in a friendly, professional manner.
• Register and check in patients following standard SOP.
• Schedule and confirm patients' appointments.
• Check out patients and process necessary steps in checkout SOP.
• Collect co-pays and payments on balances.
• Open and close batch daily for deposit.
• Index documents into patients' charts in the EHR system.
• Answer and route phone calls professionally.
• Explain financial requirements and collect co-pays as required.
• Handle transfer of phone system and after-hours messages.
• Perform other assignments and special projects.

Skills

EHR software

Organizational skills

Education

High School or GED

Job description

Job Category: Administrative Support for Medical Practices

Requisition Number: FRONT001821

• Full-Time
• On-site

Locations

Showing 1 location

PACT and PACT MSO Surgical Specialists
Hamden, CT 06518, USA

Description

Salary Range: $21.00 to $23.00 an hour

By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

COVID-19 and Flu Vaccine Considerations
Masks are optional for employees, visitors, patients, vendors, etc. All employees are strongly encouraged and recommended to obtain the COVID-19 vaccination routinely. Proof of annual flu vaccination is required for all employees.

PACT MSO is a Management Service Organizationthat supports numerous physician groups.We offer health benefits, paid time off, and a friendly working environment.We are a medium sized company with a family atmosphere.

PACT MSOhas a busy Surgical Group with multiple locations seeking aFront Office Associateto work in Hamden and Ansonia. The position would be floating between the two office locations.The hours are Monday through Friday from 8:30am to 5:00pm with some overtime expected.

The position works in the front and/or back office of the medical practice. The job responsibilities are administrative and may include some or all listed below. The incumbent may be in one location where they are responsible for all aspects of the patient experience, or just one aspect.

Essential Functions

• Greet incoming patients, visitors, vendors, etc. to the office with a friendly, professional demeanor.
• Completely and accurately registers and checks in patients by following a standard operating procedure.
• Schedule and confirm patients’ appointments
• Check out patients completing all necessary steps in check out standard operating procedure
• Collects proper co-pay, payments on balances, walk-in payments and process appropriately.
• Open and close batch daily for deposit
• Accurately scan and index documents and reports into patients’ charts in the EHR system.
• Reviews all provider orders for completeness and obtains clarification on incomplete or questionable orders
• Test/procedure preparations
• Promptly and professionally answers telephone calls. Routes the calls to the appropriate person or offers to take a message.
• Appropriately documents message in the patient chart or other electronic manner as specified by type of call.
• Collect pertinent information and required documents from patient prior to appointments.
• Explains financial requirement to the patients and collect copays as required.
• Responsible for managing the transfer of the phone system to and from the answering service, as well as resolving non urgent after hours messages.
• Perform other assignments and special projects

Skills and Knowledge

• Knowledge of computers and EHR software.
• Excellent organizational skills

Education and Experience

• 1 year of office experience
• High School or GED required.
• Surgical medical office experience preferred

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Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Financial

Inspired to perform well by monetary reimbursement

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.