Front Office Associate — Patient Check-In & Payments

Holston Medical Group; Abingdon, Northern (VA, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Holston Medical Group in Abingdon, VA is seeking a Front Office I to greet patients, manage check‑in/check‑out, collect co‑pays, and schedule follow‑up appointments while balancing daily transactions.

The role requires strong customer service, basic cash handling, and data entry into the EMR system. Prior medical office experience is preferred; HIPAA and office policy adherence are essential.

Qualifications

• High School diploma or equivalent is required.
• 1-2 years’ experience in a medical office or customer service position preferred.
• Proven success asking for payment, making change, and balancing a cash drawer.
• Working knowledge of managed care and understanding of HMOs and PPOs preferred.
• Excellent customer service skills is a must.

Responsibilities

• Greet patients and others entering the office or on the phone; provide a warm welcome.
• Data entry of patient demographics and insurance information.
• Verify insurance eligibility and collect co-pays; post payments to patient accounts.
• Check-in, schedule follow-up appointments and coordinate with nurses/providers.
• Check-out procedures, balance daily transactions and handle payments.
• Answer phones and support general billing questions; manage mail and documents.
• Cross-train across front-office functions and assist other offices as needed.

Skills

Customer service

Communication

Cash handling

Phone etiquette

Education

High School diploma or equivalent

Tools

EMR

Job description

Holston Medical Group in Abingdon, VA is seeking a Front Office I to greet patients, manage check‑in/check‑out, collect co‑pays, and schedule follow‑up appointments while balancing daily transactions.

The role requires strong customer service, basic cash handling, and data entry into the EMR system. Prior medical office experience is preferred; HIPAA and office policy adherence are essential.