Patient Access & Front Desk Specialist

Holston Medical Group; Abingdon (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

Holston Medical Group, part of the Optum family, is seeking a Front Office I to be the first point of contact for patients. You will greet visitors, manage check-in/check-out, collect payments, schedule follow-ups, and balance daily transactions.

A customer‑friendly, accurate, and compliant approach is essential for this role. The ideal candidate has a high school diploma and 1–2 years in a medical office or customer service position, with strong communication and HIPAA awareness.

Qualifications

• High School diploma or equivalent required.
• 1–2 years’ experience in a medical office or customer service position preferred.
• Proven ability to handle payments, make change, and balance a cash drawer.
• Knowledge of managed care and HMO/PPOs preferred.
• Excellent customer service skills required.

Responsibilities

• Open the office at start of day and prepare for patients.
• Check in patients, collect payments, verify insurance, and enter data into the EMR.
• Check out patients, balance transactions, and schedule follow-up appointments.
• Provide HIPAA information and assist with forms and registrations.
• Answer calls and support front office operations across locations as needed.

Skills

Customer service

Cash handling

Data entry

HIPAA awareness

Phone etiquette

Teamwork

Education

High School diploma or equivalent

Job description

Holston Medical Group, part of the Optum family, is seeking a Front Office I to be the first point of contact for patients. You will greet visitors, manage check-in/check-out, collect payments, schedule follow-ups, and balance daily transactions.

A customer‑friendly, accurate, and compliant approach is essential for this role. The ideal candidate has a high school diploma and 1–2 years in a medical office or customer service position, with strong communication and HIPAA awareness.