Front Office Associate

Nystrom & Associates Ltd in; New Brighton (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading mental health provider in Minnesota seeks a Front Office Associate to be the first point of contact for patients. This role involves answering phones, scheduling appointments, and providing empathetic support to clients. The ideal candidate will manage patient interactions with professionalism and care, ensuring a seamless experience for those seeking mental health services. The position offers a comprehensive benefits package and opportunities for professional growth.

Benefits

Medical & Dental insurance

Paid Time Off (PTO)

401(K) Retirement Plan with employer matching

Tuition discounts at partner schools

Qualifications

• Demonstrate strong communication and interpersonal skills.
• Manage stress effectively while navigating difficult situations.

Responsibilities

• Interact with patients and visitors with warmth and professionalism.
• Check-in patients for appointments and collect payments.
• Schedule patient appointments and collaborate with providers.

Skills

Communication

Interpersonal Skills

Empathy

Organization

Stress Management

Job description

Front Office Associate (Administrative)

As a Front Office Associate, you will be the first point of contact, answering phones, greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and patients. We are committed to helping patients in our community experiencing personal, emotional, marriage, family, or psychological problems. You will play an important role by actively listening to patients' needs and showing empathy to every patient you speak with.

Nystrom & Associates is a team of mental health professionals specializing in psychiatric evaluations, clinical social work, and family therapy. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services.

Hours: (Must be able to work one of the following shifts)

Monday - Friday 9:00AM - 5:30PM

Job Duties:

1. Interact with all patients and visitors with warmth and professionalism.
2. Answer inbound and make outbound calls, responding to inquiries promptly and courteously, providing accurate information or triaging as appropriate.
3. Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments.
4. Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems.
5. Maintain a clean and organized front desk and waiting room by managing paperwork, office supplies, and amenities.
6. Handle patient concerns and crises with empathy and patience; collaborate with leadership to resolve issues as needed.
7. Participate in administrative tasks such as electronic filing, scanning, faxing, and mailing in a timely manner.
8. Attend mandatory meetings and trainings.
9. Perform other duties as assigned.
10. Demonstrate strong communication and interpersonal skills, both written and verbal.
11. Manage stress effectively while navigating difficult situations and escalated interactions.
12. Work with confidential information responsibly.

Benefits:

Nystrom & Associates offers a comprehensive benefits package, including:

• Medical & Dental insurance
• Paid Time Off (PTO)
• Paid Holidays (Nystrom observes 5-7 holidays annually; staff are not required to work these days)
• Opportunities for professional growth and career advancement
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(K) Retirement Plan with employer matching
• Supplemental insurances such as short-term disability, cancer, and accident insurance
• Employee Assistance Program
• Free Term Life Insurance Policy
• Tuition discounts at partner schools, including:
• St. Mary's University - 10% discount
• University of Northwestern - St. Paul - 10% discount for select programs
• Bethel University - $400 scholarship per term for select programs
• Capella University - 10% tuition discount plus perks
• Adler Graduate School - 10% tuition reduction