Front Office Associate

Nystrom & Associates, Ltd.; New Brighton (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading mental health service provider is seeking a Front Office Associate to be the first point of contact for clients. The role involves answering calls, scheduling appointments, and providing empathetic support to patients. The ideal candidate will have strong communication skills and the ability to manage stress effectively. This position offers various benefits, including medical insurance, paid time off, and opportunities for growth.

Benefits

Medical & Dental insurance

Paid Time Off (PTO)

Paid Holidays

Opportunities for growth

401(K) with employer match

Employee Assistance Program

Free Term Life Insurance

Tuition discounts at partner schools

Qualifications

• Experience in healthcare preferred.
• Ability to handle stressful situations.

Responsibilities

• Answer inbound and make outbound calls, respond to inquiries.
• Check-in patients, verify information, and collect payments.
• Maintain a clean and organized front desk.

Skills

Communication

Attention to detail

Positive attitude

Ability to prioritize

Stress management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Brief Description
As a Front Office Associate, you will be the first point of contact, answering phones, greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and patients. We are committed to helping patients experiencing personal, emotional, marriage, family, or psychological issues. You will play an important role by actively listening to patients' needs and showing empathy.

About Nystrom & Associates
We are a team of mental health professionals specializing in psychiatric evaluations, clinical social work, and family therapy. Founded in 1991, we offer outpatient substance use disorder programs, psychological testing, behavioral health, and medication management services.

Hours: (Must be able to work one of the following shifts)
Monday - Thursday 11:00AM - 7:30PM, Fridays 9:00AM - 5:30PM
Eligible shift differential for hours past 6PM.

Job Duties

1. Interact warmly and professionally with patients and visitors.
2. Answer inbound and make outbound calls, respond to inquiries promptly, and provide accurate information or triage as needed.
3. Check-in patients, verify information, provide paperwork, and collect payments.
4. Coordinate care by scheduling appointments and collaborating with providers using multiple systems.
5. Maintain a clean and organized front desk and waiting area.
6. Handle patient concerns with empathy and collaborate with leadership for resolution.
7. Perform administrative tasks such as filing, scanning, faxing, and mailing.
8. Attend meetings and trainings as required.
9. Other duties as assigned.
10. Demonstrate strong communication and interpersonal skills.
11. Manage stress effectively during difficult interactions.
12. Handle confidential information appropriately.

Benefits

• Medical & Dental insurance
• Paid Time Off (PTO)
• Paid Holidays (Nystrom observes 5-7 holidays annually)
• Opportunities for growth and advancement
• HSA and FSA options
• 401(K) with employer match
• Supplemental insurances
• Employee Assistance Program
• Free Term Life Insurance
• Tuition discounts at partner schools

Requirements

• High school diploma or equivalent
• Experience in healthcare preferred
• Ability to prioritize in a fast-paced environment
• Attention to detail
• Positive attitude
• Proficiency with technology and Microsoft Office
• Strong communication skills
• Ability to handle stressful situations
• Maintain confidentiality

Summary

• Compensation varies based on education, experience, and other factors.