Front Office Associate

Nystrom & Associates, Ltd.; Red Wing (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading mental health organization is seeking a Front Office Associate to be the first point of contact for clients. This role involves answering phones, scheduling appointments, and providing administrative support while ensuring a welcoming environment. The ideal candidate will possess strong communication skills and a positive attitude, contributing to the overall patient experience. Competitive benefits are offered, including medical insurance and opportunities for professional growth.

Benefits

Medical & Dental insurance

Paid Time Off (PTO) and Holidays

Opportunities for professional growth

Health Savings Account (HSA)

401(k) with employer matching

Free Term Life Insurance

Tuition discounts at partner universities

Qualifications

• Experience in healthcare and an interest in behavioral health preferred.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Interact with patients and visitors warmly and professionally.
• Answer inbound and make outbound calls, respond to inquiries.
• Check-in patients, verify demographic info, and collect payments.

Skills

Communication

Interpersonal Skills

Attention to Detail

Positive Attitude

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Brief Description

As a Front Office Associate, you will be the first point of contact, answering phones, greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and patients. We are committed to helping patients in our community experiencing personal, emotional, marriage, family, or psychological problems. You will play an important role by actively listening to patients' needs and showing empathy.

About Nystrom & Associates

Nystrom & Associates is a team of mental health professionals specializing in psychiatric evaluations, clinical social work, and family therapy. Founded in 1991, we offer outpatient substance use disorder programs, psychological testing, behavioral health, and medication management services.

Hours

Must be able to work one of the following shifts:

• Monday - Thursday 10:30AM - 7:00PM
• Friday 8:30AM - 5:00PM

Eligible shift differential applies for hours worked past 6PM.

Job Duties

1. Interact with patients and visitors warmly and professionally.
2. Answer inbound and make outbound calls, respond to inquiries promptly and courteously, and provide or triage information as needed.
3. Check-in patients, verify demographic info, provide paperwork, and collect payments.
4. Coordinate care by scheduling appointments and collaborating with providers using multiple systems.
5. Maintain a clean and organized front desk and waiting area.
6. Handle patient concerns with empathy, escalate issues as needed, and collaborate with leadership.
7. Perform administrative tasks like filing, scanning, faxing, and mailing.
8. Attend meetings and trainings as required.
9. Other duties as assigned.
10. Demonstrate strong communication and interpersonal skills.
11. Manage stress effectively, especially during difficult interactions.
12. Maintain confidentiality at all times.

Benefits

Nystrom & Associates offers competitive benefits, including:

• Medical & Dental insurance
• Paid Time Off (PTO) and Holidays
• Opportunities for professional growth
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with employer matching
• Supplemental insurances
• Employee Assistance Program
• Free Term Life Insurance
• Tuition discounts at partner universities

Requirements

• High school diploma or equivalent
• Experience in healthcare and an interest in behavioral health preferred
• Ability to prioritize in a fast-paced environment
• Attention to detail
• Positive attitude
• Proficiency in Microsoft Office and technology
• Strong communication skills
• Ability to handle stressful situations and maintain confidentiality

Summary

Compensation depends on education, experience, skills, and other factors.