Front Office Assistant - Farrell, Franklin, Greenville, Meadville, and Clarion, PA

Crossroads; Farrell (Mercer County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Front Office Assistant to join their team. The role involves providing excellent customer service, managing patient accounts, and supporting daily operations. Ideal candidates will have a high school diploma and customer service experience. This position offers comprehensive training and the opportunity to impact lives daily.

Benefits

Medical, Dental, and Vision Insurance

PTO

401K options with match

Annual Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Maternity/Paternity leave

Mental Health days

Calm subscription for all employees

Qualifications

• Customer service experience in a fast-paced environment preferred.
• Healthcare, addiction medicine, or office administration experience preferred.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Maintain financial records and reports.
• Guide new patients through their intake process.

Skills

Customer service

Clerical support

Financial management

Education

High School Diploma or GED

Job description

Front Office Assistant - Farrell, Franklin, Greenville, Meadville, and Clarion, PA

Join to apply for the Front Office Assistant - Farrell, Franklin, Greenville, Meadville, and Clarion, PA role at Crossroads.

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Our clinics provide accessible, evidence-based medication-assisted treatment (MAT) to combat the opioid epidemic and support long-term recovery. We serve over 26,500 patients across multiple states, with outpatient, office-based clinics.

Day in the Life of a Front Office Assistant

• Provide excellent customer service by checking in patients, receiving payments, and supporting daily operations.
• Maintain a friendly, professional attitude and offer a high-quality experience.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screens as needed.
• Maintain financial records and reports.
• Coordinate with medical staff for patient intakes.
• Provide clerical and logistical support.
• Manage patient accounts and financial responsibilities.

Education and Experience Requirements

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Healthcare, addiction medicine, or office administration experience preferred.
• Lived addiction experience is a plus.

Hours, Schedule, and Travel

Flexibility to support weekends and evenings. Expected hours are 36-40 per week. Travel between Meadville and Clarion may be required.

• Tuesday 7:45 AM - 4:30 PM (Franklin)
• Wednesday 7:45 AM - 3:00 PM (Farrell)
• Thursday 7:45 AM - 5:00 PM (Greenville)
• Friday 12:15 PM - 6:30 PM (Farrell)
• Saturday 7:45 AM - 3:00 PM (Farrell)

Position Benefits

• Impact many lives daily.
• Comprehensive training, ideal for newcomers.
• Mileage reimbursement (if applicable).
• Community events promoting belonging and education.
• Opportunity to save lives daily.

Benefits Package

• Medical, Dental, and Vision Insurance.
• PTO.
• 401K options with match and no vesting period.
• Annual Continuing Education Allowance.
• Life Insurance.
• Short/Long Term Disability.
• Maternity/Paternity leave.
• Mental Health days.
• Calm subscription for all employees.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Medical Practices