Front Office Associate

Nystrom & Associates Ltd in; Apple Valley (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Front Office Associate to be the welcoming face of their mental health services. In this vital role, you will engage with clients, manage appointments, and ensure a smooth flow at the front desk. Your empathetic approach will help create a supportive environment for individuals facing personal challenges. Join a dedicated team that values professional growth and offers a comprehensive benefits package, including medical insurance, paid time off, and opportunities for career advancement. If you are passionate about helping others and thrive in a dynamic setting, this position is perfect for you.

Benefits

Medical & Dental Insurance

Paid Time Off (PTO)

Paid Holidays

401(k) with Employer Matching

Tuition Discounts at Partner Schools

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employee Assistance Program

Free Term Life Insurance

Supplemental Insurances

Qualifications

• Strong communication skills and ability to manage stress.
• Ability to maintain confidentiality in patient interactions.

Responsibilities

• Interact with patients and visitors with warmth and professionalism.
• Answer inbound and make outbound calls, providing accurate information.
• Check-in patients and coordinate care by scheduling appointments.

Skills

Communication Skills

Stress Management

Confidentiality

Job description

Front Office Associate (Administrative)

As a Front Office Associate, you will be the first point of contact, answering phones, greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and patients. We are committed to helping patients in our community experiencing personal, emotional, marriage, family, or psychological problems. You will play an important role by actively listening to patients' needs and showing empathy in every interaction.

Nystrom & Associates is a team of mental health professionals specializing in psychiatric evaluations, clinical social work, and family therapy. Founded in 1991, we offer outpatient substance use disorder programs, psychological testing, behavioral health, and medication management services.

Hours

Must be able to work one of the following shifts:

• Monday - Thursday: 10:30 AM - 7:30 PM
• Friday: 10:30 AM - 5:00 PM

Eligible for shift differential for hours worked past 6 PM.

Job Duties

• Interact with patients and visitors with warmth and professionalism
• Answer inbound and make outbound calls, respond promptly and courteously, providing accurate information or triaging as appropriate
• Check-in patients, verify demographic info, provide paperwork, and collect payments
• Coordinate care by scheduling appointments and collaborating with providers using multiple computer systems
• Maintain a clean and organized front desk and waiting area
• Handle patient concerns and crises with empathy, collaborating with leadership as needed
• Perform administrative tasks such as electronic filing, scanning, faxing, and mailing
• Attend mandatory meetings and trainings
• Other duties as assigned

Qualifications include strong communication skills, ability to manage stress, and confidentiality.

Benefits

Our benefits include:

• Medical & Dental insurance
• Paid Time Off (PTO)
• Paid Holidays (Nystrom is closed on 5-7 holidays per year)
• Opportunities for professional growth and career advancement
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with employer matching
• Supplemental insurances (short-term disability, cancer, accident)
• Employee Assistance Program
• Free Term Life Insurance
• Tuition discounts at partner schools, including:

• St. Mary's University - 10% discount
• University of Northwestern - St. Paul - 10% discount on select programs
• Bethel University - $400 scholarship per term for select programs
• Capella University - 10% tuition discount plus perks
• Adler Graduate School - 10% tuition reduction