Front Office Associate

Passion Dental; Ludlow (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off and holidays

401(k) with company match

Growth opportunities

Supportive team

Job summary

Passion Dental in Ludlow, MA is seeking a Front Office Associate to join our patient-first team. You will greet patients, manage calls, and coordinate scheduling while ensuring a welcoming, organized front desk experience.

You will verify insurance, collect payments, update patient records, and support daily operations, while maintaining HIPAA compliance and a collaborative, growth-minded environment.

Qualifications

• Friendly, organized, and customer-focused front office professional.
• First point of contact for patients, ensuring a welcoming experience.
• Responsible for scheduling, insurance verification, payments, and records management.

Responsibilities

• Greet and check-in patients in a professional and welcoming manner.
• Answer incoming calls and assist patients with scheduling and inquiries.
• Manage appointment scheduling, confirmations, and follow-up communications.
• Verify dental insurance eligibility and benefits.
• Collect payments and maintain accurate financial records.
• Update and maintain patient records in the practice management system.
• Coordinate with clinical staff to ensure efficient patient flow.
• Present treatment plans and assist patients with scheduling future care.
• Maintain confidentiality and HIPAA compliance.
• Support daily office operations and administrative functions.

Job description

Front Office Associate (FOA) - Passion Dental At Passion Dental, we believe exceptional patient care starts with an exceptional team. We are seeking a friendly, organized, and customer-focused Front Office Associate to join our growing practice. The Front Office Associate serves as the first point of contact for patients and plays a critical role in creating a welcoming and positive patient experience.

Key Responsibilities

• Greet and check-in patients in a professional and welcoming manner.
• Answer incoming calls and assist patients with scheduling and inquiries.
• Manage appointment scheduling, confirmations, and follow-up communications.
• Verify dental insurance eligibility and benefits.
• Collect payments and maintain accurate financial records.
• Update and maintain patient records in the practice management system.
• Coordinate with clinical staff to ensure efficient patient flow.
• Present treatment plans and assist patients with scheduling future care.
• Maintain confidentiality and HIPAA compliance.
• Support daily office operations and administrative functions.

What We Offer

• Competitive hourly compensation
• Medical, dental, and vision benefits
• Paid time off and paid holidays
• 401(k) with company match (where applicable)
• Growth and advancement opportunities
• Supportive and collaborative team environment