Front Office Associate

Kids for the Future; Ludlow (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off and paid holidays

401(k) with company match

Job summary

Passion Dental is seeking a friendly Front Office Associate to join our growing practice. You will greet patients, check-in, answer calls, schedule appointments, verify insurance, and collect payments.

You will maintain patient records, coordinate with clinical staff, present treatment plans, and support daily office operations while ensuring HIPAA compliance and a welcoming patient experience. High school diploma required; prior front office or dental/healthcare experience preferred.

Qualifications

• High School Diploma or equivalent.
• Previous front office, healthcare, or dental office experience preferred.
• Dental insurance verification experience is a plus.
• Strong verbal and written communication skills.
• Proficiency with computers and scheduling software.

Responsibilities

• Greet and check-in patients in a professional and welcoming manner.
• Answer calls and assist with scheduling and inquiries.
• Manage appointment scheduling, confirmations, and follow-ups.
• Verify dental insurance eligibility and benefits.
• Collect payments and maintain accurate financial records.
• Update patient records in the practice management system.
• Coordinate with clinical staff to ensure efficient patient flow.
• Present treatment plans and assist with scheduling future care.
• Maintain confidentiality and HIPAA compliance.
• Support daily office operations and administrative tasks.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma

Tools

Scheduling software

Dental practice management software

Job description

Contact information

• Phone [phone]

Description

At Passion Dental, we believe exceptional patient care starts with an exceptional team. We are seeking a friendly, organized, and customer-focused Front Office Associate to join our growing practice. The Front Office Associate serves as the first point of contact for patients and plays a critical role in creating a welcoming and positive patient experience.

Key Responsibilities

• Greet and check-in patients in a professional and welcoming manner.
• Answer incoming calls and assist patients with scheduling and inquiries.
• Manage appointment scheduling, confirmations, and follow-up communications.
• Verify dental insurance eligibility and benefits.
• Collect payments and maintain accurate financial records.
• Update and maintain patient records in the practice management system.
• Coordinate with clinical staff to ensure efficient patient flow.
• Present treatment plans and assist patients with scheduling future care.
• Maintain confidentiality and HIPAA compliance.
• Support daily office operations and administrative functions.

What We Offer

• Competitive hourly compensation
• Medical, dental, and vision benefits
• Paid time off and paid holidays
• 401(k) with company match (where applicable)
• Growth and advancement opportunities
• Supportive and collaborative team environment

Requirements

• High School Diploma or equivalent required.
• Previous front office, customer service, healthcare, or dental office experience preferred.
• Dental insurance verification experience is a plus.
• Strong verbal and written communication skills.
• Excellent organization and multitasking abilities.
• Proficiency with computers and scheduling software.
• Ability to work effectively in a fast-paced environment.
• Positive attitude and commitment to outstanding patient care.

Preferred Skills

• Experience with dental practice management software.
• Knowledge of dental terminology.
• Strong attention to detail and accuracy.

Summary

Join Passion Dental and help create exceptional patient experiences every day. We are looking for a dependable, service-oriented Front Office Associate who thrives in a team environment and is committed to delivering excellent customer service. If you enjoy building relationships, staying organized, and supporting patients throughout their dental journey, we'd love to hear from you.