Medical Authorization Associate - Primary Care

Connecticut, LLC; West Haven (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

PACM, Inc. in West Haven, CT is seeking a Medical Authorization Associate to obtain and assure pre-authorizations are completed accurately and efficiently. The role is on-site, Monday–Friday, 8:30am–5pm, in West Haven.

Responsibilities include contacting insurers and labs, analyzing required information, entering authorizations into the database, and assisting patients through the referral process while maintaining meticulous records and patient privacy.

Qualifications

• Intermediate computer skills including MS Office.
• Understands authorization process and procedures.
• Demonstrates knowledge of EHR.
• Attention to detail.
• Collaboration skills.
• Communicates proficiency.

Responsibilities

• Obtain authorizations or referrals.
• Contact insurance companies, labs, etc. get proper authorization.
• Analyzes information required to complete pre-authorizations with insurance carriers and service area contacts.
• Accurate and pertinent clinical data and demographics is compiled and communicated to the patient’s insurance company in a timely and organized fashion.
• Communicate information appropriately, accurately, and timely.
• Enters necessary authorizations into applicable database.
• Retrieves medical records and critical information from referring provider(s) prior to patient procedures; ensures that all necessary laboratory, imaging test results, and medical records are obtained if needed.
• Collaborates with other staff members to ensure appropriate insurance information is obtained.
• Inform patients of their referral/authorization responsibilities.
• Advocates for patients by helping them navigate through the system.
• Develops tools to assess patient referral processes with respect to efficiency and customer service.
• Patient demographic and additional identifying Enter patient information in EHR
• Obtain pre-op clearances from provider offices
• Cover front desk as needed
• Prepare estimates for patient procedures
• Schedule office visits

Skills

MS Office

EHR systems

Attention to detail

Collaboration skills

Communication skills

5+ years experience obtaining authoriz

Education

High School Diploma or equivalent

Tools

None

Job description

Posting Details

• Posted on October 29, 2026

Locations

Showing 1 location

• PACT and PACT MSO Primary Care West Haven
  West Haven, CT 06516, USA
• On-site
• Administrative Support for Medical Practices
• Full-Time
• Requisition #: MEDIC001845

Description

PACT MSO has a busy Primary Care office that is seeking a Medical Authorization Associate. The position obtains and assures that all pre-authorizations are completed effectively, accurately, and efficiently. The hours are Monday-Friday, 8:30am-5pm in West Haven.

Essential Functions

• Obtain authorizations or referrals
• Contact insurance companies, labs, etc. get proper authorization
• Analyzes information required to complete pre-authorizations with insurance carriers and service area contacts.
• Accurate and pertinent clinical data and demographics is compiled and communicated to the patient’s insurance company in a timely and organized fashion.
• Communicate information appropriately, accurately, and timely
• Enters necessary authorizations into applicable database.
• Retrieves medical records and critical information from referring provider(s) prior to patient procedures; ensures that all necessary laboratory, imaging test results, and medical records are obtained if needed.
• Collaborates with other staff members to ensure appropriate insurance information is obtained.
• Inform patients of their referral/authorization responsibilities.
• Advocates for patients by helping them navigate through the system.
• Develops tools to assess patient referral processes with respect to efficiency and customer service.
• Patient demographic and additional identifying Enter patient information in EHR
• Obtain pre-op clearances from provider offices
• Cover front desk as needed
• Prepare estimates for patient procedures
• Schedule office visits

Skills and Knowledge

• Intermediate computer skills including MS Office
• Understands authorization process and procedures
• Demonstrates knowledge of EHR
• Attention to detail
• Collaboration skills
• Communicates proficiency

Education and Experience

• High School Diploma or equivalent
• 5+ years of experience obtaining authorizations

Equal Opportunity Employer
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