Scheduler- Primary Care West Haven- Multiple Locations

PACM, Inc.; New Haven (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

PACT MSO is seeking a Scheduler for its Primary Care West Haven locations. The role schedules patient appointments across multiple sites (Amity, Guilford, Milford, West Haven) with hours 8:30am–5:00pm, on-site. Flu vaccination is required. A High School Diploma and 5 years of scheduling experience are expected, with EHR and scheduling software familiarity.

The position emphasizes accurate data collection, patient confidentiality, and professional interaction with patients and staff.

Qualifications

• High School Diploma or equivalent.
• 5 years of scheduling experience.
• Experience with EHR and scheduling software.

Responsibilities

• Schedule patient procedures, surgeries, or appointments.
• Obtain demographics and history to book appointments per provider guidelines.
• Set up insurance information.
• Accommodate patient preferences within guidelines.
• Follows scheduling guidelines and maintains confidentiality.

Skills

Scheduling

EHR experience

Professional communication

Education

High School Diploma

5 years scheduling experience

Tools

Excel

Scheduling software

Job description

Scheduler- Primary Care West Haven- Multiple Locations

Job Category : Administrative Support for Medical Practices

Requisition Number : SCHED001823

• Posted : September 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

PACT Primary Care West Haven - Guilford
Guilford, CT 06437, USA

By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

Flu Vaccine Considerations
Proof of annual flu vaccination is required for all employees.

PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.

PACT MSOhas a busy Internal Medicine Group with multiple locations is seeking Schedulers. The hours are Monday through Friday 8:30am to 5:00pm. We currently have four opportunities available, with one position located in Amity, one in Guilford, one in Milford, and one in West Haven.

Summary

The position is responsible for scheduling all patient appointments, surgeries, or procedures for the practice.

Essential Functions

• Schedule patient’s procedures, surgeries, or appointments.
• Obtain demographic information and history that will allow appointments to be booked appropriately, and schedule appointments according to provider guidelines.
• Set up insurance information
• Accommodates patient preference within the specified time frame and guidelines of the procedure order.
• Follows facility exclusion criteria and scheduling guidelines while scheduling.
• Responsible to consistently provide culturally sensitive service to all patients and coworkers.
• Responsible to maintain full and efficient schedules and to identify changes in scheduling patterns and report to management.
• Maintains confidentiality of all medical, financial, or other sensitive materials and information in verbal, electronic or printed form.
• Competently explains pre-procedure instructions to patient and significant other or guardian.

Skills and Knowledge

• Effective and professional written and verbal skills
• Demonstrated experience with EHR and scheduling
• Complex scheduling with excel or scheduling software

Education and Experience

• High School Diploma or equivalent
• 5 years of experience with scheduling

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.