Front Office Associate

Forte' Sports Medicine & Orthopedics; Carmel (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Forté Sports Medicine & Orthopedics in Carmel, IN is looking for a front desk associate to join their busy clinic team. This full-time position involves greeting patients, administrative support, and ensuring excellent customer service in a friendly and professional manner.

The ideal candidate will be detail-oriented, organized, and possess strong communication skills. Forté offers a supportive environment for healthcare professionals seeking to grow their careers.

Qualifications

• Must demonstrate excellent customer service skills.
• Detail-oriented and highly organized.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients and visitors warmly.
• Register patients and process check-ins/check-outs.
• Maintain relationships with physicians and staff.

Skills

Customer service skills

Detail-oriented

Time management

Communication skills

Technical aptitude

Education

High school diploma or equivalent

Associate degree in a healthcare-related field

Job description

Job Details

Location: Carmel, IN 46032 | Type: Full Time | Shift: Day

Organization Overview

Forté Sports Medicine and Orthopedics is consistently recognized as a leader in the field of sports medicine and orthopedics within the Midwest. For over 40 years, we have provided exceptional care to athletes and active people of all ages and pride ourselves on how we deliver that care.

We are a destination employment location for dedicated healthcare workers who are looking to advance their careers in their chosen profession. If you are seeking a setting that not only allows, but fosters professional growth and development while working with a team of outstanding, committed and like‑minded leaders in this niche of healthcare, then you should consider Forté Sports Medicine – the best place to get care and the best place to give care.

Summary / Objective

Forté Sports Medicine and Orthopedics is seeking a full‑time, professional, friendly, customer‑focused and dependable front desk associate to join our busy clinic located in Carmel, IN. This position serves in a critical support role and is responsible for a wide variety of administrative duties.

Essential Functions

• Greet patients and visitors in a welcoming and caring manner.
• Provide directions, answer questions, and meet a variety of customer service needs.
• Demonstrate excellent customer service skills and consistently represent the organization in a positive and highly professional manner.
• Register patients, check‑in/check‑out: accurately collect co‑pays and balances, verify patient referrals and insurance eligibility information, send/receive faxes and forms needed.
• Data entry into the practice management software programs.
• Maintain excellent working relationships with all physicians, rehab providers, management, and staff of internal and external departments.
• Process front desk tasks such as calling a patient to schedule a follow‑up or confirm their appointment.

Competencies (Knowledge/Skills/Abilities)

• Must consistently demonstrate excellent customer service skills, be detail‑oriented, and be highly organized.
• Must have strong verbal and written communication skills, time management, resourcefulness, and the ability to anticipate needs of the clinic.
• Must be adept in technology with a thorough understanding of computer software, browsers, and multiple operating systems.

Required Education and Experience

• High school diploma or equivalent, required.
• Associate degree in a healthcare‑related field, preferred.

Travel

This position is based out of our Carmel office, with occasional travel as needed to our Greenwood, Mooresville, Tipton, and Noblesville locations based on associate home address. Mileage reimbursement is provided.

Equal Opportunity Employer

Forté Sports Medicine and Orthopedics is an Equal Opportunity Employer and a drug‑free workplace.