Patient Coordinator

FunctionalMD; Carmel (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Major holidays off

Employee discounts

Job summary

Functional MDs in Carmel, Indiana is seeking a full-time Patient Coordinator / Medical Office Assistant to support patient communication, front desk operations, scheduling and administrative workflows.

This in-clinic role emphasizes ownership, reliability, professionalism, and a commitment to delivering an excellent patient experience within a collaborative team.

Qualifications

• Previous medical office, healthcare, patient coordination, or front desk experience preferred.
• Strong communication and organizational skills required.
• Comfortable using technology, EMRs, and online systems.

Responsibilities

• Greet and check in patients in a warm and professional manner
• Answer phone calls, messages, emails, and patient inquiries
• Assist with scheduling and appointment coordination
• Triage questionnaires, intake forms, and patient communications
• Upload laboratory results, imaging, and documents into the EMR

Skills

Organization

Communication

Professionalism

EMR proficiency

Healthcare experience

Tools

EMR systems

Online scheduling

Job description

Patient Coordinator / Medical Office Assistant

Functional Medicine Clinic – Carmel, Indiana

Full-Time | In-Clinic Position

ABOUT THE POSITION

The Functional MDs is a growing physician‑led functional medicine practice in Carmel, Indiana. We are looking for a full‑time Patient Coordinator / Medical Office Assistant to support patient communication, front desk operations, scheduling, administrative workflows, and day‑to‑day practice organization.

This is not a traditional medical assistant role. We are looking for someone who is organized, dependable, proactive, professional, and comfortable managing both patient‑facing and administrative responsibilities.

This role is ideal for someone who takes ownership, follows instructions, communicates clearly, and genuinely cares about creating an excellent patient experience.

KEY RESPONSIBILITIES

• Greet and check in patients in a warm and professional manner
• Answer phone calls, messages, emails, and patient inquiries
• Assist with scheduling and appointment coordination
• Triage questionnaires, intake forms, and patient communications
• Route non‑urgent medical questions to the appropriate provider or team member
• Upload laboratory results, imaging, and documents into the EMR
• Assist with supplement coordination and lab workflows
• Support front desk and administrative operations as needed
• Help maintain organization and efficiency throughout the practice
• Create a professional, supportive, and high‑quality patient experience

YOU ARE A STRONG FIT IF YOU:

• Are highly organized and detail‑oriented
• Communicate professionally and compassionately
• Follow instructions carefully
• Are dependable and take pride in showing up prepared
• Stay calm and efficient in a busy environment
• Learn technology and new systems quickly
• Work well independently while supporting a team
• Take initiative instead of waiting to be told what to do
• Care about doing things correctly and following through

QUALIFICATIONS

• Previous medical office, healthcare, patient coordination, front desk, administrative, or customer service experience preferred
• Strong communication and organizational skills required
• Comfortable using technology, EMRs, and online systems
• Experience with healthcare systems preferred
• Functional medicine or wellness experience is a plus but not required
• CMA certification is not required

WORK ENVIRONMENT & SCHEDULE

• Full‑time position
• In‑person role
• Monday–Friday, 9:00 AM – 5:00 PM
• Located in Carmel, Indiana

COMPENSATION & BENEFITS

• Health insurance offered
• Paid time off
• Major holidays off
• Employee access/discounts for eligible practice services
• 10 days PTO
• Opportunities for growth within the practice
• Supportive and growth‑focused work environment