Front Office Assistant - Radiology / Zephyrhills

Orlando Health, Inc.; Florida; Vor Ort; USD 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Tuition reimbursement

PSLF

Health insurance

Dental and vision

Parental leave

PTO

Retirement match

Fertility benefits

Backup care

Pet insurance

Zusammenfassung

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Radiology. You will assist with patient registration, telephone coverage, appointment scheduling, and referrals under supervision.

The position requires a high school diploma and at least six months of clerical or customer service experience. Schedule: Monday 8:00am–5:00pm at the Zephyrhills location.

Qualifikationen

• High School graduate or equivalent.
• Six months' experience in a clerical office, or general business, and/or customer service setting.

Aufgaben

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains patient demographic and insurance information.
• Processes requests for medical records per policies.
• Ensures compliance with Orlando Health policies and procedures.
• Demonstrates competence with office equipment and answers calls appropriately.
• Supports patient satisfaction initiatives and maintains regular attendance.
• Interacts with patients and families professionally.
• Maintains compliance with applicable policies and standards.
• Participates in related quality assurance activities.

Kenntnisse

Clerical experience

Customer service

Ausbildung

High School graduate or equivalent

Jobbeschreibung

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday 8:00am - 5:00pm

Department: Radiology

Location: 38135 Market Square Drive Zephyrhills FL

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

Qualifications

• High School graduate or equivalent.

• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting