Front Office Assistant - MOHS / Zephyrhills

Orlando Health, Inc.; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. You will handle patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

Responsibilities include collecting demographics and insurance information, processing medical records requests, and ensuring compliance with policies while delivering a professional, patient-centered experience.

Qualifications

• High School diploma or equivalent is required.
• Minimum six months' experience in a clerical office, general business, or customer service setting.
• Strong customer service skills and professional communication.
• Ability to collect demographic and insurance information accurately.

Responsibilities

• Schedule patient appointments per practice guidelines and confirm pre-certifications.
• Collect accurate patient demographics and insurance information.
• Process requests for medical records following policy.
• Maintain professional courteous communications with patients and families.
• Operate office equipment competently and support daily office operations.
• Support billing and compliance as needed.

Skills

Customer service

Clerical work

Telephone etiquette

Scheduling

Education

High School diploma or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday - Friday

Monday & Wednesday 7am - 4:30pm

Tuesday & Thursday 7am - 4:30pm

Friday 8:00am-12:00pm

Department: MOHS

Location: This location travels to 2 different locations

**Monday and Wednesday 2100 Via Bella Blvd suite 101B Land O' Lakes**

**Tuesday and Thursday 38103 Market Square Dr. Zephyrhills**

**Friday 38103 Market Square Dr. Zephyrhills (location subject to change occasionally)**

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.

• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting