Front Office Assistant - Radiology / Tampa

Orlando Health, Inc.; Tampa (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

Florida Medical Clinic Orlando Health in Tampa, FL seeks a Front Office Assistant to support ambulatory/physician office operations in Radiology. The role includes patient registration, telephone coverage, appointment scheduling, and referrals under supervision of Practice Operations and site leadership.

The position requires a high school diploma and at least six months of clerical or customer service experience.

Qualifications

• Six months or more of clerical, office, or customer service experience.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preferences.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policy.
• Ensures compliance with Orlando Health policies and value statements.
• Answers telephone calls professionally and demonstrates competence with office equipment.
• Strives to improve patient satisfaction and service quality.
• Interacts with patients and families in a professional manner.
• Maintains attendance in line with policies and regulations.
• Maintains compliance with all policies and procedures.

Skills

Clerical experience

Education

High School diploma or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday 8:00am - 5:00pm

Department: Radiology

Location: 14320 Bruce B Downs Blvd Tampa FL

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.

• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting