Front Office Assistant - GENERAL-VASC SURGERY /ZH-WC

Orlando Health, Inc.; Wesley Chapel (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for the Vascular Surgery team in Wesley Chapel, FL. Schedule is Monday–Friday, 8:00am–5:00pm, with travel to Zephyrhills as needed.

Responsibilities include patient registration, appointment scheduling, and processing referrals under supervision of Practice Operations leadership. The role supports ambulatory/physician office operations, aims to improve patient satisfaction, and offers opportunities for tuition

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting

Responsibilities

• Schedule patient appointments according to practice specific scheduling protocols and patient preference, including pre-certification when required.
• Obtain accurate and complete patient demographic and insurance information.
• Process requests for medical records per policy.
• Adhere to Orlando Health policies and value statements.
• Demonstrate competence with office equipment and answer calls professionally.
• Contribute to patient satisfaction through excellent service.
• Maintain punctual attendance per policy and regulatory standards.
• Maintain compliance with all policies and procedures.
• Participate in QA activities as assigned.
• Be aware of patient rights and regulatory standards.

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday - Friday 8:00am - 5:00pm

Department: Vascular Surgery

Location: 2352 Bruce B Downs Blvd Wesley Chapel + Travel to Zephyrhills - 38135 Market Square Drive Zephyrhills FL

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

Qualifications

• High School graduate or equivalent.

• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting