Front Office Assistant

Talentify; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Orlando Health Imaging Center South Orange in Orlando, FL is seeking a Front Office Assistant to support ambulatory operations. The role handles patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

Ideal candidates have a high school diploma and at least six months of clerical or customer service experience, with a professional demeanor and strong attention to detail to ensure a smooth patient flow.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department policies and procedures.
• Adheres to Orlando Health policies and value statements.
• Demonstrates competency in use of office equipment and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence and engages to improve patient satisfaction.
• Interacts with patients and families professionally.
• Maintains regular, punctual attendance per policy.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance activities as assigned.
• Awareness of legal issues, patient rights and regulatory standards.
• Keeps supplies efficient and assists billing as requested.

Skills

Customer service

Clerical experience

Education

High School graduate or equivalent

Job description

Position Summary

Position: Front Office Assistant

Department: Orlando Health Imaging Center South Orange

Location: 1800 S Orange Ave Orlando, FL

Shift: full-time, Day shift

Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.