Front Office Assistant Manager – Eastern Slope Inn

Berry Cos; Conway, Northern (NH, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Training

Competitive Compensation

Work/Life Balance

Employee Discounts

Lodging & Travel Discounts

Paid Time Off

Community Involvement

Company Celebrations

Career Development

401(k)

401(k) Matching

Health Insurance

Life Insurance

Vision Insurance

Tuition Reimbursement

Direct Deposit

Job summary

Berry Companies seeks a Front Office Assistant Manager at the Eastern Slope Inn in North Conway, NH. You will lead the front desk team, drive guest satisfaction, and partner with other departments to ensure smooth operations.

We offer paid training, competitive compensation, and benefits. Join a company that values work/life balance, advancement, and community involvement in Mount Washington Valley.

Qualifications

• 2+ years in a hotel front desk or hospitality supervisory role.
• Excellent verbal and written communication.
• Strong interpersonal and independent decision-making skills.

Responsibilities

• Lead, Manage, and Hold Accountable the front desk team.
• Oversee Guest Services to ensure satisfaction and service quality.
• Coordinate training and development for staff.
• Monitor operational profitability and communications with other departments.
• Act as liaison with guests, owners, and partners to ensure smooth service.

Skills

Front desk supervision

Customer service

Communication

Team leadership

Job description

Join the Berry Companies – Be a Part of Our Tradition and Future

Position available at the Eastern Slope Inn, North Conway, NH

The Berry Companies are a family of businesses led by President Alec Tarberry, along with his senior leadership team. Collectively, the Berry Companies are a leading employer in the Mount Washington Valley, providing their team members with rewarding careers and their customers with valuable experiences.

The Berry Companies owns and manages housing and lodging for the Mt. Washington Valley, including homes, condominiums, apartments, hotel rooms, suites, and vacation rentals.

We are now recruiting for a reliable and diligent Front Office Assistant Manager to join our team to provide our vacation owners and guests with outstanding service and leadership for our front desk team.

As a Front Office Assistant Manager, you’ll support the Front Office Manager in the daily execution of front desk operations by leading the Guest Services team with a focus on customer satisfaction, communication, team training, and operational profitability. Acts as a liaison with guests, owners, other departments, and partners to ensure smooth service and efficient communication.

Core Functions & Key Responsibilities

• Lead, Manage, and Hold Accountable
• Training & Development
• Guest Experience & Service Quality
• Operational Oversight
• Communication & Coordination

And perform other duties as assigned.

What We Expect From You:

• 2+ years in a hotel front desk or hospitality supervisory role
• Excellent verbal and written communication
• Strong interpersonal and independent decision-making skills

CORE VALUES ALIGNMENT

• Do the right thing – respect for all, think like an owner, return the cash, pick up the trash
• We can help – two ears, one mouth, put yourself in their shoes, find a way to say yes
• Friendly and fun – we are there for each other, keep it real; keep it fun, no drama & no gossip
• Make hard things look easy – always composed, find a way, do what you say, we admit mistakes

What’s In It For You:

• Paid Training
• Competitive Compensation
• A Company that Supports Work/Life Balance
• Employee Discounts
• Lodging & Travel Discounts
• Paid Time Off
• Support for Community Involvement
• Company & Department Celebrations
• Career Development and Opportunities for Advancement
• 401(k)
• 401(k) Matching
• Health Insurance
• Life Insurance
• Vision Insurance
• Tuition Reimbursement
• Direct Deposit

When you work for the Berry Companies at the Eastern Slope Inn and Attitash Mountain Village, you become part of a long and successful tradition of hospitality in Mount Washington Valley. https://berry-cos.com/

For more information, please contact Jenn Robinson, Berry Companies Human Resources Administrator, at 603-356-6321 x6421 or email her [e-mail] .