Front Office Assistant - Allergy

Florida Medical Clinic Orlando Health; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Education & Career Growth

Health & Wellness

Retirement match

Parental leave

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, appointment scheduling, and handling referrals under supervision of Practice Operations leadership.

The role requires a High School Diploma with at least six months in a clerical or customer service setting, and proficient use of phones and scheduling systems.

Qualifications

• High School diploma or equivalent.
• Six months of clerical, office, or customer service experience.
• Experience with scheduling and patient registration.
• Strong communication and telephone skills.

Responsibilities

• Schedule patient appointments according to practice protocols and patient preference.
• Collect accurate patient demographics and insurance information.
• Process requests for medical records per policy.
• Adhere to policy, procedures, and value statements.
• Demonstrate competency with office equipment and answer calls.
• Strive to improve overall patient satisfaction and experience.
• Interact with patients professionally.
• Maintain regular attendance per policy and regulations.
• Ensure compliance with policies and procedures.

Skills

Customer service

Scheduling

Telephone support

Data entry

Education

High School Diploma

Tools

Microsoft Office

Electronic Health Records

Job description

Florida Medical Clinic Orlando Health

Job Title

Front Office Assistant

Full Time

Monday - Friday, The working hours are from 630 AM to 330 PM.

Department

ALLERGY-IMMUNOLOGY

Location

The position involves traveling to three locations Watergrass, Wiregrass, and Land O' Lakes.

Job Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting