Front Office Assistant - Dermatology

Orlando Health; Wesley Chapel (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Orlando Health is seeking a Front Office Assistant in the Dermatology department in Florida. This full-time role runs Monday through Friday, 8:00 AM to 5:00 PM, and requires travel to Wesley Chapel and Zephyrhills for coverage.

You will handle patient registration, telephone coverage, appointment scheduling, and referrals under supervision, contributing to efficient ambulatory office operations.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments per protocol and patient preference, including pre-certifications as needed.
• Obtains accurate patient demographics and insurance information.
• Processes requests for medical records per policies.
• Ensures compliance with Orlando Health policies and value statements.
• Demonstrates competency with office equipment and phone operations.
• Contributes to patient satisfaction by delivering professional service.
• Maintains regular, punctual attendance per policies.
• Complies with relevant regulations and standards.

Skills

Customer service

Scheduling

Phone etiquette

Medical office operations

Patient registration

Education

High School diploma

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: Dermatology

Location: Must be able to travel to Welsey Chapel and Zephyrhills.

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting