Front Office Assistant

Florida Medical Clinic Orlando Health; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health is seeking an Administrative/Patient Services Associate to support ambulatory/physician office operations. You will handle patient registration, scheduling, and referrals under supervision of Practice Operations leadership.

The role requires strong clerical skills, reliable attendance, and a professional demeanor when interacting with patients and families. High school diploma is required, with at least six months in a related setting.

Qualifications

• Six months of clerical, office, or customer service experience.
• High School diploma or equivalent.
• Ability to handle patient registration and scheduling.

Responsibilities

• Schedule patient appointments according to practice protocols and patient preferences, including pre-certification when required.
• Obtain accurate and complete patient demographic and insurance information.
• Process requests for medical records per policies.
• Ensure compliance with Orlando Health policies and value statements; operate office equipment and answer calls appropriately.
• Contribute to patient satisfaction and excellence initiatives; interact with patients and families professionally.
• Maintain attendance consistent with policies; adhere to ADA and FMLA requirements.

Skills

Clerical experience

Customer service

Phone etiquette

Education

High School diploma

Job description

Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training

High School graduate or equivalent.

Licensure/Certification

None.

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting.