Job Posting Title Front Office Assistant

Bayfrontstpete; Orlando, Northern (FL, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Orlando Health seeks a clerical/medical office assistant to support ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of the Practice Operations leadership.

The role requires at least six months of clerical or customer service experience and a high school diploma or equivalent. On-site position with a focus on accuracy and policy compliance.

Qualifications

• High School graduate or equivalent.
• Six months of clerical, office, or customer service experience.

Responsibilities

• Schedules patient appointments according to protocols and patient preferences.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies.
• Adheres to Orlando Health policies and uses office equipment appropriately.
• Contributes to patient satisfaction and professional interactions with families.
• Maintains attendance and compliance with federal, state, and local standards.
• Supports billing service as requested.

Skills

Customer service

Scheduling appointments

Phone etiquette

Data entry

Attention to detail

Education

High School diploma or equivalent

Job description

Position Summary

Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/TrainingHigh School graduate or equivalent.

Licensure/CertificationNone.

ExperienceSix (6) months experience in a clerical office, or general business, and/or customer service setting.