Front Office Assistant

Orlando Health; Saint Petersburg (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Orlando Health is seeking a Medical Office Clerk to support ambulatory/physician office operations, including patient registration, scheduling, and referrals, under supervision of managers.

The role emphasizes accurate demographic and insurance data, professional patient interactions, and adherence to policies, with a focus on timely appointments and compliant record processing.

Qualifications

• High school diploma or equivalent.
• Six months of clerical, office, or customer service experience.

Responsibilities

• Schedules patient appointments according to practice scheduling protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies and procedures.
• Adheres to policies, uses office equipment competently, and answers calls appropriately.
• Demonstrates commitment to excellence and improves patient satisfaction.
• Interacts with patients and families professionally.
• Maintains regular attendance following policies.
• Maintains compliance with organization policies.

Skills

Customer service

Office administration

Education

High School diploma

Job description

Position Summary

Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/TrainingHigh School graduate or equivalent.

Licensure/CertificationNone.

ExperienceSix (6) months experience in a clerical office, or general business, and/or customer service setting.