Front Office Assistant

careers-bayfronthealth; United States; On-site; USD 17,000 - 25,000; Part time

Job summary

Orlando Health Bayfront Imaging Center in St. Petersburg, FL, is seeking a Front Office Assistant to provide essential front desk support for ambulatory/physician office operations.

The role includes patient registration, telephone coverage, scheduling, and processing referrals under supervision. The position requires high school graduation and at least 6 months of clerical or customer service experience, with a focus on accurate demographics, insurance data, and efficient handling of medical

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• Ability to schedule and manage patient appointments.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE policy, procedures, and value statements.

Skills

Customer service

Telephone etiquette

Appointment scheduling

Education

High School diploma or equivalent

Job description

Position Summary

Position: Front Office Assistant

Department: Orlando Health Bayfront Imaging Center

Location: 540 8th St. South Ste#1100 St. Petersburg, FL

Shift: PRN/Pool | Saturdays and variable shifts during weekday

Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/TrainingHigh School graduate or equivalent.

Licensure/CertificationNone.

ExperienceSix (6) months experience in a clerical office, or general business, and/or customer service setting.