Front Office Assistant - Urgent Care

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Medical plan

Dental & vision

Wellness programs

Retirement match

Parental leave

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for the Urgent Care location in Wesley Chapel & Zephyrhills. The role supports ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

The position requires the ability to work 3 twelve-hour shifts and experience in a clerical or customer service environment; a high school diploma is required.

Qualifications

• High School graduate or equivalent.
• Six months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records per policy.
• Ensures compliance with Orlando Health and OHPE policies and value statements.
• Demonstrates competency in use of office equipment and answers telephone calls appropriately.
• Contributes to patient satisfaction by upholding a professional service standard.
• Maintains regular attendance per policy.
• Maintains compliance with all policies and procedures.

Skills

Clerical experience

Customer service

Education

High School Diploma

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Variable Full Time: Must be able to work 3 12/hr shifts

Department: Urgent Care

Location: Wesley Chapel & Zephyrhills

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.


• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.


• Financial & Retirement - Up to 5% employer match on retirement contributions.


• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.


• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.


• Obtains accurate and complete patient demographic and insurance information.


• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.


• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.


• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.


• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.


• Interacts with patients and families in a professional manner.


• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.


• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.


• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.


• Practices the efficient use of supplies.


• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.