Front Office Assistant - Family Practice

careers-bayfronthealth; Philadelphia (Philadelphia County); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Leadership development programs

Comprehensive health benefits

Free virtual visits

Retirement plan with employer match

Paid parental leave and flexible leave

Fertility/adoption assistance

Backup care for family and pets

Job summary

Florida Medical Clinic Orlando Health is hiring a Front Office Assistant for a full-time role in the Family Practice department. The position runs Monday–Friday, 8:00 AM–5:00 PM at 13311 N 56th St, Tampa, FL 33617.

Responsibilities include patient registration, scheduling, and referrals under supervisor guidance. The role emphasizes professional patient interactions, accurate data collection, and adherence to office policies.

Qualifications

• High School graduate or equivalent is required.
• At least 6 months of clerical, office, or customer service experience preferred.

Responsibilities

• Schedule patient appointments according to protocols and pre-certification needs.
• Obtain accurate patient demographics and insurance information.
• Process medical records requests per policy and procedures.
• Maintain professional interactions with patients and families.
• Ensure regular attendance and compliance with policies.

Skills

Patient scheduling

Telephone coverage

Customer service

Data entry

Education

High School diploma or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: Family Practice

Location: 13311 N 56th St, Tampa, FL 33617

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement– Up to5% employer matchon retirement contributions.

Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting