Front Office Assistant

Miracle-Ear, Inc.; Shalimar (FL); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Health Savings Account

Life insurance

Family hearing aid benefits

Paid Time Off (PTO)

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub access

Employee Assistance Program (EAP)

Ampli-Academy training

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate to manage customer intake, schedule appointments, and drive store performance through outreach. The role supports billing, inventory, and customer inquiries while ensuring data privacy and high-quality service.

The position emphasizes collaboration with Hearing Care Professionals, marketing support, and post-sale care, with a focus on accessible care and patient experience.

Qualifications

• High school diploma or equivalent required.
• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: Set expectations and deliver a quality experience throughout the intake process.
• Customer Journey Management: Schedule management by coordinating, screening, and confirming appointments in-person and by phone.
• Customer Journey Management: Drive appointments to support store performance with outbound calls.
• Store Administration & Operations: Monitor inventory, assist with billing/invoicing, handle inquiries and walk-ins.
• Store Administration & Operations: Maintain customer database and ensure data privacy compliance.
• Store Administration & Operations: Provide routine after-care services, troubleshooting, and device maintenance.
• Retail Sales & Marketing Support: Collaborate with Hearing Care Professional on marketing, office promotions, and social media.
• Retail Sales & Marketing Support: Prepare customer appointments and assist in selling hearing aid accessories.

Skills

Appointment management

Customer support

Microsoft Office

Windows

Inbound/outbound calls

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Amp Up Your Career

We are seeking a Front Office Associate who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career.

Compensation

$17.00/hour

Schedule

Monday-Friday, 8:30am-5:00pm

Benefits Offered

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

Responsibilities

Customer Journey Management

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Store Administration & Operations

• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk‑ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after‑care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Retail Sales & Marketing Support

• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Must-Have Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• Appointment Management: 2+ years of experience with appointment setting and customer database management.
• Communication: Comfortable handling both inbound and outbound calls.
• Technical Skills: Proficiency in Microsoft Office and Windows.

Preferred Qualifications

• Experience working in a healthcare setting is preferred.
• Background in administration, reception, or customer service.
• Motivated to help drive sales goals and contribute to a purpose‑driven environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.