Front Office Assistant

Amplifon SPA; Hagerstown (MD); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Health Savings Account

Life insurance

PTO

Paid holidays

Volunteer time off

Parental leave

Wellness Hub

EAP

Job summary

Miracle-Ear is seeking a Front Office Associate to manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. You will report to the Area Manager and play a key role in helping customers rediscover the sounds they love.

Compensation is $19.50/hour with a Monday–Friday 8:30am–5:00pm schedule. Benefits include Medical, Dental, Vision, 401(k) with match, Health Savings Account, life insurance, PTO, holidays, and Wellness/EAP

Qualifications

• High school diploma or equivalent.
• 2+ years administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and deliver a quality experience from start to finish.
• Coordinate, screen, and confirm appointments in-person and over the phone.
• Drive customer appointments by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and handle customer inquiries and walk-ins.
• Maintain the customer database and ensure privacy and compliance with health data regulations.
• Provide routine after-care services, including troubleshooting and maintenance of hearing aids.
• Partner with the Hearing Care Professional to engage in marketing, promotions, and social media initiatives.
• Prepare customer appointments and assist in selling hearing aid accessories.

Skills

Customer service

Appointment management

Administrative support

Data entry

Microsoft Office

Education

High school diploma

Tools

Windows

CRM software

Job description

We are seeking a Front Office Associate who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career.

In this role, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team, helping people rediscover all the emotions of sound.

Compensation: $19.50/hour

Schedule:Monday-Friday, 8:30am-5:00pm

Benefits Offered:

Health & Financial:Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.

Work-life Balance:Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.

Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).

Career Development:Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

Responsibilities:

Customer Journey Management

Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.

Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.

Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Store Administration & Operations

Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.

Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.

Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.

Prepare customer appointments and engage in the sale of hearing aid accessories.

Must-Have Qualifications:

Education:High school diploma or equivalent.

Experience:2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.

Appointment Management:2+ years of experience with appointment setting and customer database management.

Communication:Comfortable handling both inbound and outbound calls.

Technical Skills: Proficiency in Microsoft Office and Windows.

Preferred Qualifications:

Experience working in a healthcare setting is preferred.

Background in administration, reception, or customer service.

Motivated to help drive sales goals and contribute to a purpose-driven environment.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.