Front Office Assistant

Professional Therapy Services Inc in; Pekin (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading therapy clinic seeks a Front Office Assistant to enhance patient experience through exceptional customer service and efficient administrative support. Responsibilities include scheduling, managing paperwork, and assisting with billing. This role is crucial in maintaining a smooth workflow and positive environment for patients.

Qualifications

• At least four years of high school with business courses.
• Experience in medical and administrative fields.
• Familiarity with scheduling and office software.

Responsibilities

• Schedule patients and manage office paperwork efficiently.
• Communicate effectively with clinicians and patients.
• Assist in billing and insurance verification tasks.

Skills

Customer Service

Multitasking

Communication

Education

High School Diploma

Tools

Microsoft Office - Word

Microsoft Office - Excel

EMR

Job description

Front Office Assistant (Administrative)

Clinic Location: Carle Health Pekin Outpatient Therapy

Are you a Front Office Assistant with extraordinary customer service skills? Do you enjoy helping patients and creating a positive environment?

Office Assistants are responsible for greeting and scheduling patients, keeping the flow of departmental paperwork well organized, and supporting department policies and procedures to ensure smooth, continuous departmental operations.

QUALIFICATIONS

Education and experience:

• At least four years of high school, having taken some business courses.
• Experience in medical and administrative fields.
• Familiar with Scheduling, EMR, Microsoft Office - Word and Excel.

ESSENTIAL JOB FUNCTIONS

(summary)

• Performs billing functions and provides patient information to clinicians.
• Enters patient charges as needed.
• Prints and distributes patient schedules to clinical staff.
• Audits billing for accuracy.
• Processes orders from physicians.
• Completes daily charge journal and total units and visits every day.
• Completes end of the month reports.
• Functions as the clinic receptionist.
• Greets all people as they come in, acknowledging their arrival and notifying the appropriate clinician.
• Notify patients of their financial responsibility and collect co-pays as appropriate.
• Uses time efficiently and effectively, contributing to the productivity of the department.
• Performs patient scheduling in an organized manner so that the staff has adequate time for evaluations and treatments.
• Answers telephone and relays messages to therapists accurately.
• Answers telephone with a positive attitude and helpful demeanor.
• Able to multitask between telephone and patients to manager's satisfaction.
• Directs all calls beyond scope of knowledge to appropriate personnel.
• Assists therapists with communication regarding new orders, etc.
• Faxes, files, and copies patient information requested by therapists and external physician offices.
• Coverage of duties for other clerks on an as-needed basis.
• Performs special projects as assigned by department coordinator.
• Carries out patient registration.
• Accurately builds charts with insurance information noted.
• Verifies insurance and follows through with all insurance pre-certs or authorizations when needed.
• Organizes the charts and notifies the therapist that the patient is ready.

Demonstrates Carings through Quality and Service Excellence

• Demonstrates behaviors that show a positive attitude, empathy, and professionalism.
• Demonstrates communication skills by making customers feel welcome and respected as individuals and protecting their privacy and confidentiality.
• Works as a team player, enhances team effectiveness through morale and team spirit, and takes ownership in department/organization problem solving and quality improvement.
• Contributes to a positive organizational image by following the dress code policy, talking positively about the organization and its people, and contributing to the cleanliness of the organization.
• Strives to exceed customer expectations through responsiveness, attention to detail, and anticipating needs.

Professional Therapy Services, Inc. is an Equal Opportunity Employer