Front Office Assistant

Orlando Health; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Orlando Health seeks an administrative aide to support ambulatory/physician office operations within the OB/GYN department. You will assist with patient registration, appointment scheduling, and referral processing under supervision, handling phone coverage and billing assistance as needed.

The role requires a High School diploma and at least six months in a clerical or customer service setting. The position involves travel between Wesley Chapel locations and a secondary site, with standard

Qualifications

• High School diploma or equivalent.
• 6 months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to policy.
• Adheres to policy, procedures, and value statements.
• Demonstrates competency in use of office equipment and answers telephone calls appropriately.
• Engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains attendance consistent with policies.

Skills

Customer service

Clerical

Education

High School diploma or equivalent

Job description

Position Summary

Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Schedule Hours:

Monday - Friday 7:00am - 4:00pm or 8:00am-5:00PM

Department:

OB/GYN

Location:

2352 Bruce B Downs Blvd, Suite 205, Wesley Chapel, FL 33544

Travel is required based on business needs

secondary location: 7760 Curley Road, Suite 201, Wesley Chapel, FL 33545

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting
• None.