Front Office Assistant - Primary Care

careers-bayfronthealth; Tampa (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Education & Career Growth

Health & Wellness

Financial & Retirement

Work-Life Balance

Family & Pet Support

Job summary

Florida Medical Clinic Orlando Health seeks a Front Office Assistant in Tampa to support ambulatory/physician office operations. You will handle patient registration, phone coverage, appointment scheduling, and patient referrals under supervision.

The role emphasizes professionalism, accuracy, and adherence to policies, with opportunities for growth in education benefits and retirement programs. Work hours are standard, with a focus on patient-centered service.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference, including obtaining required pre-certification/authorization when needed.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records per policies.
• Adheres to Orlando Health policy, procedures, and value statements.
• Demonstrates competence in use of office equipment and handling telephone calls.
• Contributes to patient satisfaction by maintaining professional interactions and attendance.
• Maintains regular, punctual attendance per policies (ADA, FMLA, etc.).
• Keeps compliance with all policies and procedures.

Skills

Clerical experience

Customer service

Education

High School diploma

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday - Friday 8:00am - 5:00pm

Department: Primary Care

Location: 16646 N. Dale Mabry Hwy | Tampa, FL 33618

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

✅ Financial & Retirement – Up to 5% employer match on retirement contributions.

✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting