Front Office Assistant - Cardiology

Orlando Health; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Health benefits (medical/dental/vision

Retirement match up to 5%

Parental leave

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in the Cardiology department. The role includes patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

The position emphasizes accurate data collection, adherence to policies, and professional interactions with patients, with a focus on punctual attendance.

Qualifications

• High school diploma or equivalent.
• Six months clerical or customer service experience.
• Clinical/medical office experience preferred.

Responsibilities

• Schedules patient appointments according to practice-specific scheduling protocols and patient preference, including pre-certification and authorization when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to policies and procedures.
• Adheres to Orlando Health and OHPE policy, procedures, and value statements.
• Demonstrates competency in use of office equipment and answers telephone calls appropriately.
• Demonstrates a commitment to excellence to improve patient satisfaction and experience.
• Interacts with patients and families in a professional manner.
• Maintains regular, punctual attendance per policies and applicable laws.
• Maintains compliance with all policies and procedures.

Education

High School graduate or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday - Friday 8:00am - 5:00pm

Department: Cardiology

Location: 5 Tampa General Cir, Tampa, FL 33606

Position Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting