Front Office Assistant

HighFive Healthcare; Mobile (AL); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

HighFive Healthcare in Mobile, AL is seeking a Front Office Assistant for a fast-paced dental practice. You will greet patients, check-in/out, handle payments, verify insurance, and answer calls with professionalism.

The ideal candidate has 1+ year front desk or customer service experience, solid communication skills, basic dental insurance knowledge, and proficiency with computer-based tasks. A high school diploma is required; HIPAA compliance is essential.

Formación

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred.
• Friendly, patient-first attitude.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance.
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.

Responsabilidades

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Conocimientos

Customer service

Verbal communication

Written communication

Attention to detail

Professionalism

Organizational skills

HIPAA compliance

Educación

High school diploma or equivalent

Herramientas

Dental software

Computer software proficiency

Descripción del empleo

Job Type

Full-time

Description

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.

Duties and Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred. We value a friendly, patient first attitude.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.
• High school diploma or equivalent.

Benefits Offered

• Medical, Dental, and Vision Insurance
• Life Insurance
• Long and Short-Term Disability
• Paid Time Off
• 401(k) with Company Match