Front office assistant

IntensiveHope; McKinney (TX); Vor Ort; USD 28.000 - 30.000; Teilzeit

Zusammenfassung

IntensiveHope in McKinney, Texas is looking for a part-time administrator to support our clinical and daily operations in an on-site counseling practice.

You will greet clients, schedule appointments, handle communications, manage client records, collect payments, coordinate groups, and maintain our systems (Google Drive and SimplePractice) with HIPAA compliance.

This role offers flexible hours (9 a.m. to 4 p.m. Monday–Friday), 25–28 hours weekly, at $20–$22 per hour.

Qualifikationen

• High school diploma required; some college preferred.
• Experience organizing records, scheduling, and billing.
• Basic proficiency with Word, Sheets, PowerPoint, Adobe, Zoom, Drive; ability to learn new software quickly.

Aufgaben

• Greet clients and answer phones.
• Respond to clients by phone, email, and the website.
• Schedule appointments, manage client documentation, and collect payments.
• Coordinate groups and workshops and handle reminders and payments.
• Screen prospective clients for fit with the practice's services.
• Maintain and organize shared files and administrative resources in Google Drive.
• Manage and audit SimplePractice and coordinate with its tech support.
• Document office procedures and workflows.
• Protect HIPAA materials and dispose of them properly.
• Assist with promotional material across digital platforms.
• Support limited online research and mental health related operations.

Kenntnisse

Word

Google Sheets

PowerPoint

Adobe

Zoom

Google Drive

SimplePractice

Fast learner

Ausbildung

High school diploma

Some college preferred

Jobbeschreibung

Support our clinical and day-to-day operations: welcome and screen new clients, coordinate groups and workshops, manage scheduling, payments, and records, and keep our systems and procedures running smoothly.

Type Part-time employee, 25 to 28 hours a week

Schedule Flexible, between 9 a.m. and 4 p.m., Monday to Friday

Pay $20 to $22 an hour

Posted September 22, 2026

This is an on-site role in our counseling practice. You'll support both our clinical work and our day-to-day operations.

What you will do

• Greet clients and make them feel welcome, and answer phones.
• Respond to clients by phone, email, and the website.
• Schedule appointments, manage client documentation, and collect payments.
• Coordinate groups and workshops: scheduling, sending reminders, and collecting and processing payments.
• Screen prospective clients for fit with the practice's services and assign them to the right team member.
• Maintain and organize shared files, documents, and administrative resources in Google Drive.
• Manage and audit our practice management system (SimplePractice), and work with its technical support when needed.
• Document office procedures and workflows.
• Protect HIPAA-protected material and dispose of it properly.
• Help with promotional material across digital platforms.
• Support limited online research and mental health related operations.

Qualifications

• A high school diploma is required. Some college is preferred, ideally an associate or bachelor's degree; strong related experience can substitute for college.
• Past experience showing the organization skills to manage records, filing, billing, sensitive materials, and scheduling.
• Basic fluency with Word, Google Sheets, PowerPoint, Adobe, Zoom, and Google Drive, and the ability to learn new software such as SimplePractice quickly.
• Self-driven and able to work with limited supervision while working closely with the team.
• Reliable, mature, and personable, with good written and verbal communication skills.

For counseling students

• We offer a mentoring program for LMFT students and anyone interested in entering the field of psychology.
• The office is also an associate site for LPC Associates and LMFT Associates, including graduating and recently graduated students.

We are an equal opportunity employer committed to diversity and inclusion.