Front Office Assistant

Drdenniswells; Los Altos (CA); On-site; USD 37,195 - 42,705; Full time

Benefits offered by this job

Paid Holidays and PTO

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance

Life Insurance

Career Growth Opportunities

Job summary

Drdenniswells in Los Altos, California, is hiring a Dental Front Office Associate to manage office operations and enhance patient experiences. Candidates should have 2-4 years of dental office experience, preferably with Dentrix software. Responsibilities include scheduling, insurance verification, and assisting patients with their treatment plans. The role offers competitive pay and a robust benefits package including health insurance, paid time off, and retirement plans.

Qualifications

• 2 - 4 years of dental office experience required.
• Prior experience with Dentrix / Dentrix Ascend preferred.

Responsibilities

• Build and maintain productive schedules for doctors and hygienists.
• Verify insurance coverage and fee schedules.
• Complete pre-authorizations and referrals for patients.
• Assist patients with understanding their treatment plan.

Skills

Dental office experience

Knowledge of Dentrix / Dentrix Ascend

Job description

Welcome to the Peninsula Center of Cosmetic Dentistry! We are the #1 Cosmetic Dentist in the Bay Area and have a world-class team committed to treating our patients with best in class care – we see each patient as unique individual who deserves personalized, exceptional care. PCCD is the Bay Area's only Cosmetic Dentist certified in Digital Smile Design technology, providing patients with 3D facial design and smile test drive 'preview' before treatment begins. From stunning smile transformations to anxiety-free dental treatments, we're here to boost our patient's confidence and guide them through a dental journey with an unparalleled level of care.

Job Description

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care.

Work Schedule

Monday - Friday 8 AM - 5 PM - with one rotating day closing the office at 5:30 PM

Compensation Range

$27.00 - $31.00 per hour based on experience

Qualifications

• Dental office experienced 2 - 4 years required
• Prior experience with Dentrix / Dentrix Ascend preferred

Key Responsibilities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Benefits We Offer

• Paid Holidays and Paid Time Off (PTO)
• 401(k) Retirement Plan
• Health and Vision Insurance
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
• Supplemental Coverage (Disability, Critical Illness, Accident)
• Paid Scrub Allowance
• Career Growth and Development Opportunities

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.