Front Office Assistant

Baptist-Health; Jasper (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

403(b) retirement plan

HSA

FSA

Paid Time Off

Life Insurance

Extended Leave

Family Care benefits

Parental Leave

Pet Insurance

Car Insurance

Tuition reimbursement

Job summary

Baptist Health Medical Group in Jasper, AL is seeking a Front Office Assistant to be the first point of contact for patients and visitors. You will perform front desk duties, schedule appointments, verify insurance, and support daily administrative tasks in a welcoming medical office environment.

The role emphasizes strong communication, organizational skills, and the ability to multitask in a professional team setting.

Qualifications

• 2+ years of Front Office Assistant experience in a medical setting
• Call center and/or face to face customer service
• Strong communication and customer-service skills
• Comfortable working in a moderate-paced, team-driven environment
• Organized, detail-oriented, and able to multitask effectively
• Basic proficiency with computers, scheduling systems, and office technology
• Professional, friendly, and dependable

Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner
• Answer multi-line phones, route calls, and manage voicemail messages
• Schedule patient appointments and maintain accurate calendars
• Check patients in and out, verify insurance information, and update records
• Manage front office tasks such as filing, scanning, data entry, and mail handling
• Maintain a clean, organized, and patient-friendly reception area
• Collaborate with clinical and administrative staff to ensure smooth daily operations
• Provide general support to the medical team as needed

Skills

Front office experience

Customer service

Phone etiquette

Scheduling

Data entry

Medical office

Tools

Scheduling systems

Office software

Job description

Position Summary

Join Our Family Health Team as a Front Office Assistant

Location:

Jasper Family Health & Medicine

2201 N Airport Rd Jasper, AL 35504

Schedule: Fulltime | Day Shift

About the Role

We are seeking a reliable, personable Front Office Assistant to join our front‑line team. In this role, you will be the first point of contact for patients and visitors, providing a welcoming experience while supporting daily administrative and clerical operations via the phone and/or in person. This position is ideal for someone who is professional, organized, and passionate about delivering excellent service in a medical environment.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician‑led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close‑to‑home locations and convenient appointment options.

Providing expert care in over 18 areas of focus from primary care to specialty institutes Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

Responsibilities

Key Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner
• Answer multi‑line phones, route calls, and manage voicemail messages
• Schedule patient appointments and maintain accurate calendars
• Check patients in and out, verify insurance information, and update records
• Manage front office tasks such as filing, scanning, data entry, and mail handling
• Maintain a clean, organized, and patient‑friendly reception area
• Collaborate with clinical and administrative staff to ensure smooth daily operations
• Provide general support to the medical team as needed

Qualifications

Qualifications

• 2+ year of Front Office Assistant experience in a medical setting (required)
• Call center and/or face to face customer service
• Strong communication and customer‑service skills
• Comfortable working in a moderate‑paced, team‑driven environment
• Organized, detail‑oriented, and able to multitask effectively
• Basic proficiency with computers, scheduling systems, and office technology
• Professional, friendly, and dependable

Why Join Us?

• Supportive, team‑oriented workplace
• Opportunity for internal growth and career development
• Predictable daytime weekday schedule
• Meaningful patient‑focused work in a welcoming office environment