Business Assistant

Premier Dentist Partners; Glendale (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Vision Insurance

401k

Short term disability

Long term disability

Critical Illness

Pet insurance

Commuter Benefits

Employee Assistance program

Job summary

Premier Dentist Partners is seeking a Business Assistant to support administrative and business operations of a dental practice. The role involves front-office duties, patient coordination, and handling insurance information, payments, and billing processes.

The candidate should bring strong organizational skills, attention to detail, and the ability to work in a fast-paced environment while delivering excellent customer service.

Qualifications

• High school diploma or equivalent; healthcare admin coursework is a plus.
• Experience in a dental office or healthcare setting is preferred.
• Proficiency with Microsoft Office and dental practice management software.

Responsibilities

• Greet and assist patients in person and over the phone, scheduling appointments.
• Provide excellent customer service to ensure a positive patient experience.
• Manage the dental appointment schedule and patient flow.

Skills

Customer service

Organization

Communication

Multitasking

Team collaboration

Education

High school diploma

Healthcare administration education (plus)

Tools

Microsoft Office

Dental practice management software

Job description

Overview

As a Business Assistant, you will play a pivotal role in the smooth and efficient functioning of the dental practice's administrative and business operations. This position involves managing front-office activities, coordinating patient interactions, and supporting the overall success of the dental office through excellent organizational and communication skills.

Responsibilities

• Greet and assist patients in person and over the phone, scheduling appointments, and managing patient inquiries.
• Ensure a positive patient experience by providing exceptional customer service.
• Coordinate and manage the dental appointment schedule, optimizing patient flow and ensuring efficient use of dental chair time.
• Confirm upcoming appointments and follow up on missed appointments.
• Verify and process dental insurance information for patients.
• Assist patients in understanding their insurance coverage and financial responsibilities.
• Process patient payments, including copayments, deductibles, and outstanding balances.
• Provide accurate financial estimates for treatment plans.
• Maintain accurate patient records, ensuring completeness and compliance with privacy regulations.
• Manage and update patient demographic information.
• Manage the reception area, ensuring cleanliness and a welcoming atmosphere.
• Oversee the ordering and stocking of office supplies.
• Serve as a liaison between patients, dental providers, and other team members.
• Communicate treatment plans, financial information, and post-operative care instructions to patients.
• Assist with dental billing procedures, including accurate coding and submission of claims.
• Work collaboratively with the billing department to resolve any billing discrepancies.
• Collaborate with dental providers, dental assistants, and other staff members to ensure coordinated patient care.
• Participate in team meetings and contribute to office-wide initiatives.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Previous experience in a dental office is preferred.
• Proficiency in office software (Microsoft Office, dental practice management software, etc.).
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with patients and team members.
• Strong customer service skills with a focus on creating a positive patient experience.
• Exceptional attention to detail, particularly in managing patient records and financial transactions.
• Ability to adapt to a fast-paced and dynamic work environment.
• Ability to work collaboratively.
• Willingness to take on varied responsibilities to support the success of the dental office.

Benefits

• Paid time off
• Paid Holidays
• Medical insurance
• FSA and HAS
• Vision Insurance
• 401k
• Voluntary Life/AD&D insurance
• Short term disability
• Long term disability
• Accident Insurance
• Critical Illness
• Dependent care FSA
• Commuter Benefits
• Employee Assistance program
• Perks and discounts through ADP & Benefits hub
• Pet insurance