Front Desk Administrative Assistant

Psychology and Learning Center Inc; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Psychology and Learning Center Inc. is seeking a Front Desk Administrative Assistant to handle phones, scheduling, registrations, and patient communications at a busy PA office.

The role requires a high school diploma, clearances, and strong MS Word/Excel skills. You will liaise with billing, assist patients, and help maintain chart integrity and office organization.

Qualifications

• High school diploma or equivalent.
• State criminal, child abuse, and FBI clearances.
• Mandated reporter training within the past 5 years.
• Knowledge of computers and MS Word/Excel.
• Ability to learn new computer programs quickly and efficiently.
• Ability to work in a fast-paced environment with a positive attitude and quality of work.
• Excellent interpersonal, organizational, and problem-solving skills.

Responsibilities

• Answer phones, direct calls, check voice mail, and return calls throughout the day.
• Schedule patients and manage schedules, including rescheduling and cancelling appointments.
• General point of contact for patients’ pre- and post- service needs.
• Assist patients with registration and check-in.
• Work closely with billing to verify insurance benefits and complete intakes for new patients.
• Act as the initial contact for patient issues and consult with management accordingly.
• Monitor patient accounts and collect co-payments and deductibles.
• Ensure interactions between administration, employees, and customers operate cohesively.
• Record patient communications within the chart per policy.
• Maintain patient charts by scanning and uploading documents.
• Maintain overall cleanliness and appearance of the office.

Skills

Phone handling

Scheduling

Customer service

Interpersonal skills

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Description

Position: Front Desk Administrative Assistant

Reports to: Office Manager

Status: Full-Time

Responsibilities and Duties:

• Answer phones, direct calls, check voice mail, and return calls throughout the day.
• Scheduling of patients and management of schedules, including rescheduling and cancelling appointments.
• General point of contact for patients’ pre- and post- service needs.
• Assist patients with registration and check-in.
• Work closely with the billing department to verify client insurance benefits and completing intakes for new patients.
• Act as the initial contact for patient issues and consult with management accordingly.
• Monitor patient accounts and collect co-payments and deductibles.
• Ensure that interactions between administration, employees, and customers operate cohesively.
• Record all patient communications within the chart according to policy.
• Maintain upkeep of patient charts by scanning in needed documentation, uploading documents as necessary, etc…
• Maintain overall cleanliness and appearance of the office throughout the day.

THIS LIST IS NON-EXHAUSTIVE AND IS MEANT ONLY TO GUIDE YOU IN ADEQUATE DAILY PERFORMANCE. ADDITIONAL RESPONSIBILITIES MAY BE ADDED WITHOUT PRIOR NOTICE AS DIRECTED BY POLICY CHANGES OR PERFORMANCE IMPROVEMENT PROCESS.

PLC is an Equal Opportunity Employer, and prohibits discrimination on the basis of race (to include hair type, hair texture, or hair style), color, religious creed (to include all aspects of religious observances and practice, as well as belief), disability, ancestry, national origin, age (40 and over), or sex (to include pregnancy status, childbirth status, breastfeeding status, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex).

Requirements

Minimum Qualifications and Competency Requirements:

• Possess a high school diploma or equivalent
• Possess state criminal, child abuse, and FBI clearances
• Have taken the mandated reporter training within the past 5 years
• Knowledge of computers and standard computer programs, including Microsoft Word and Excel
• Possess the ability to learn new computer programs quickly and efficiently
• Possess the ability to work in a fast-paced environment while maintaining a positive attitude and quality of work
• Possess excellent interpersonal, organizational, and problem-solving skills.